Join a new department in Lodz! Together with Alorica, a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe, we are looking for German-speakers! If you have experience in Customer Service and you are ready to take part in a great and challenging project - let us know you better and apply!
what we offer- contract of employement
- hybrid work model after gaining independence (3 days from home, 2 days from the office)
- sharing the costs of sports card
- medical insurance
- PPK
- onboarding and improvement training
- work in a modern office
- be a part of an environment where we emphasize a diversity & inclusion approach
- wide range of trainings and development opportunities
- 1st line of omni-channel support via phone, chat and email
- maintain professional service to clients about order issues, product questions, special offers, eligibility, or other information
- update customer base and documenting the reason of the contact
- keep open communication on all requests and improvements
- attend ongoing training sessions in core areas of the business
- very good command of the German language (B2/C1)
- good command of the English language (B2)
- previous customer service experience
- highly motivated and engaged
- team player
Employment agency entry number 47
this job offer is intended for people over 18 years of age
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