Join a new department in Lodz! Together with Alorica, a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe, we are looking for Spanish/French/German/Dutch-speakers! If you have your first experience in customer service, order management or would like to develop in this area and you are ready to take part in a great and challenging project - let us know you better and apply!
what we offer- contract of employement
- hybrid model of work after gaining independence (3 days from home, 2 days from the Łódź office)
- sharing the costs of sports card
- medical insurance
- PPK
- onboarding and improvement training
- work in a modern office
- be a part of an environment where we emphasize a diversity & inclusion approach
- wide range of trainings and development opportunities
- 1st line of omni-channel support via phone, chat and email
- maintain professional service to clients about order issues, product questions, special offers, eligibility, or other information
- update customer base and documenting the reason of the contact
- keep open communication on all requests and improvements
- attend ongoing training sessions in core areas of the business
- very good command of the Spanish or French or German or Dutch language (B2/C1)
- good command of the English language (B2)
- a work permit in Poland is required
- previous customer service experience, order management will be an advantage
- highly motivated and engaged
- team player
Employment agency entry number 47
this job offer is intended for people over 18 years of age
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