global complaint expert, warszawa

warszawa, mazowieckie
job type
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job details

warszawa, mazowieckie
experience level
12-24 miesiące

job type
job category
Customer Service & Call Center
contract type
umowa o pracę
working time
pełen etat
work system


katarzyna cimoch+48 667 961 785
reference number
/214/04/2021/KC - 69439

job description

Together with Zimmer Biomet, a medical devices company, we are looking for experienced complaints expert who will join newly built GBS.

Zimmer Biomet's innovations help treat patients suffering from disorders of, or injuries to, bones, joints or supporting soft tissues. They help deliver new possibilities to patients. Their promise is to look beyond what's possible now and discover what's possible next. Zimmer Biomet has great plans to develop and build teams responsible for coordinating processes globally 

If you are ready for such a great challenge - read more and apply

what we offer

  • full employment contract
  • benefit package with annual bonus
  • possibility of building and developing global strategies
  • international working environment
  • trainings for first few weeks after joining the company 

your tasks

  • adheres to all corporate and site specific procedures
  • coordinates complaint records and corresponding tasks
  • supports local sites in their tasks administration and completion
  • handles and documents complaint records within dedicated software tools
  • reviews the processed complaints in regards of adequacy and completeness and re-opens complaint records when additional information is received or when necessary
  • escalates immediately potential critical issues to management and to the product manufacturer, to initiate containment actions when necessary
  • ensuring that complaint documentation is complete, comprehensible and conforms with the regulation requirements 
  • proactively communicates process improvement opportunities to management
  • continuously helps to improve existing processes, forms, tools and databases
  • performs complaint search reports according customer needs

what we expect

  • Technical Apprenticeship/High school diploma or equivalent
  • experience in an Industrial/Medical Environment preferred
  • experience in administrative work
  • english fluent verbal and written 
  • technical understanding
  • detail and precise working personality

Agencja zatrudnienia – nr wpisu 47