hr shared services advisor with german or french, poznań

poznań, wielkopolskie
job type
apply now

job details

poznań, wielkopolskie
experience level
0-6 miesięcy

job type
job category
Human Resources
contract type
umowa o pracę tymczasową
working time
pełen etat
work system


gabriela majchrzak+48 607402900
reference number
/242/03/2021/GM - 68692

job description

We are looking for someone who will have HR operations or shared services experience (experience in any other customer support related environment also desirable!). If u want to work in a global and innovative company- apply for this offer!

what we offer

  • flexible working hours
  • temporary employment contract (with possibility of extension)
  • opportunity for development in an international company
  • work in a modern office
  • attractive remuneration

your tasks

  • taking a part of transformation journey and actively participate in the transition of knowledge and processes into our HR Poznan Hub
  • provide advisory across the whole employee lifecycle and guide our employees regarding topics such as HR procedures, benefits, leave of absence or self-service usage
  • contact for queries coming from employees via cases (ServiceNow), live chat, email or phone and provide end-to-end navigation support
  • identify customer needs, clarify every issue, give timely updates and provide final solutions
  • work closely with internal colleagues to ensure high accuracy of resolutions and customer satisfaction
  • handle complex enquiries via phone in the native language of the customer
  • evaluate questions received, answer the majority and dispatch cases that require deep subject matter expertise to the responsible teams
  • utilise Workday for HR processes, transactions, benefits, pay, and other areas
  • contribute to improving and streamlining our processes

what we expect

  • fluent spoken and written command of French or German language skills
  • communicative skills, customer service-based mindset and focus on getting things done
  • ideal candidates will have 1-2 years HR Operations and/or Shared Services experience in a multi-national organisation; experience in any other Customer Support related environment also desirable
  • experience with Workday, ServiceNow or other HR systems are desirable but extensive trainings will be provided
  • higher educational degree or equivalent experience
  • high level of personal resilience; ability to work independently and in a team
  • ability to handle multiple activities in parallel (multitasking) in a fast-paced environment
  • capability to structure your daily work
  • high level of integrity and ability to maintain confidentiality of information

Agencja zatrudnienia – nr wpisu 47