Join a global company in the field of market analysis and consumer data, helping the world’s largest brands understand customer needs and grow in the dynamic FMCG environment.
If you have experience in team management, operations, and customer service, speak fluent French and English, and enjoy working in an international environment — the Operations Team Leader role might be perfect for you!
We are currently recruiting on behalf of one of our clients for a passionate leader who thrives on developing teams and can combine operational excellence with customer focus and business growth.
Apply with your CV in English and become part of an organization that brings together data, technology, and people to create a complete view of the market!
what we offer- Hybrid working model (3 remote working days per week)
- Development opportunities in an international environment (development programs, relocation possibilities to other departments/countries)
- A comprehensive benefits package: Multisport card, private healthcare (Medicover), life insurance, benefits platform, paid time off for volunteering, Employee Assistance Program (EAP), celebrations of life’s important moments, access to LinkedIn Learning
- Modern office located in the city center of Warsaw
- Stable employment under an employment contract
- Ensure overall customer satisfaction, manage current and future client needs, and handle ad-hoc projects within the assigned area
- Guarantee consistency of operations, prioritize tasks, and engage stakeholders by collaborating with other functions such as Commercial, Customer Success, and Data Ops
- Support the Service Leader in communicating service improvements, crisis management, and action plans for clients
- Coach and mentor team members: set goals, support development plans, conduct 1:1s and feedback sessions, manage team workload and priorities
- Act as the point of contact for client escalations
- Monitor customer satisfaction KPIs to identify service or quality issues and align them with commercial priorities
- Lead and coordinate the Client Solution Architect team, working on projects and translating client needs into technical implementation requirements
- Take full ownership for the timely and accurate resolution of tickets and client issues
- Recruit and onboard new team members
- Ensure compliance with requirements regarding Unbudgeted Work Orders, Microsoft Dynamics system usage, and all operational processes
- Participate in project prioritization discussions and represent client needs
- Represent the Operations department as a promoter of client-centric, cost-effective, and technologically sustainable solutions
- Identify and implement opportunities for standardization and process improvement to support company objectives
- Minimum 3 years of experience in operations or customer service
- Minimum 3–5 years of team management experience
- Solid understanding of Retail Measurement Services, consumer panels, and the FMCG market
- Proactive mindset with strong motivation, results orientation, and team collaboration skills
- Flexibility and readiness to tackle challenges and deliver development-supporting solutions
- Fluent in both English and French (spoken and written) - mandatory
- Curiosity about FMCG markets, technologies, and platform development and their translation into products
- Strong collaboration skills, ability to influence others, and willingness to work in a demanding team environment
- Excellent organizational and time-management skills
- Passion for developing and supporting others
- Ability to lead and manage a team in a remote work environment, under pressure and tight deadlines
- Strong stakeholder relationship-building skills - both internal and external, across various levels
- Competence in planning, risk assessment, prioritization, and resource management
- Strong customer orientation
- Proficiency in Microsoft Office 365
Employment agency entry number 47
this job offer is intended for people over 18 years of age
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