order management specialist with german, poznań

posted
location
poznań, wielkopolskie
job type
permanent
apply now

job details

posted
poznań, wielkopolskie
vacancies
1
experience level
0-6 miesięcy

job type
permanent
job category
Customer Service & Call Center
contract type
umowa o pracę
working time
pełen etat
work system
podstawowy

contact

anna popiołek+48 667410083
reference number
/411/06/2019/PŚ - 59135

job description

Do you speak German and English? Apply and  become a order management specialist for FOSSIL - a major global leader of designer fashion and lifestyle accessories!

what we offer

  • attractive salary
  • system of flexible benefits (including, e.g. medical package, MultiSport card, cinema tickets, online shops, local partners)
  • multi-lingual working environment

your tasks

  • providing a premium brand experience and service to FOSSIL eCommerce customers
  • assisting FOSSIL customers with purchasing products, order enquiries and after sales enquiries via phone, chat and e-mail
  • participating in product promotion campaigns
  • communicating key consumer feedback to FOSSIL Team Leaders within the Customer Experience Team


what we expect

  • advanced English + German skills (B2 level or above)
  • high school diploma or equivalent
  • customer service experience (retail, shared services background preferred)
  • good knowledge of the Microsoft Office tools (Outlook, etc.), Social Media and the Internet
  • SAP/ERP knowledge would be an advantage, but not essential


Employment Agency - registry number 47