Would you like to pursue your career in a leading global financial institution? Do you have first experience in customer service or anti-money laundering area? Apply and give us a chance to know you better!Join and be a part of a collaborative and supportive team, where you’ll have the opportunity to further develop your specialist knowledge and skills!what we offercontract of employmentknowledge-sharing environmentbenefits package (HO, sports card, life insurance, medical insurance, lunch cards, etc.)opportunities for developmentremote workyour tasksdelivering successful customer and business outcomes and services, by processing, authorising and investigating all available datahelping to gather the necessary information for case completion by interacting with customersaccurately capturing customer details and performing validation and security checks as requiredsupporting process training and knowledge and sharing within the teamproactively reviewing procedures to identify improvementscapturing and collating MI according to recognised processes and practiceswhat we expectexcellent written and verbal communication skills with the ability to communicate effectively with internal and external customersknowledge of compliance and AML policies, procedures and principled conductknowledge of AML and client screening applications and bank systemsadvanced Microsoft Office skills, including Excelexperience of AML and know your customer, and a recognised qualification or certification would be an advantagevery good knowledge of EnglishAgencja zatrudnienia – nr wpisu 47
Would you like to pursue your career in a leading global financial institution? Do you have first experience in customer service or anti-money laundering area? Apply and give us a chance to know you better!Join and be a part of a collaborative and supportive team, where you’ll have the opportunity to further develop your specialist knowledge and skills!what we offercontract of employmentknowledge-sharing environmentbenefits package (HO, sports card, life insurance, medical insurance, lunch cards, etc.)opportunities for developmentremote workyour tasksdelivering successful customer and business outcomes and services, by processing, authorising and investigating all available datahelping to gather the necessary information for case completion by interacting with customersaccurately capturing customer details and performing validation and security checks as requiredsupporting process training and knowledge and sharing within the teamproactively reviewing procedures to identify improvementscapturing and collating MI according to recognised processes and practiceswhat we expectexcellent written and verbal communication skills with the ability to communicate effectively with internal and external customersknowledge of compliance and AML policies, procedures and principled conductknowledge of AML and client screening applications and bank systemsadvanced Microsoft Office skills, including Excelexperience of AML and know your customer, and a recognised qualification or certification would be an advantagevery good knowledge of EnglishAgencja zatrudnienia – nr wpisu 47
For one of our clients, the largest company in the consumer research sector in retail and FMCG market, we are currently looking for a Customer Service Consultant with French and EnglishThe Person employed as customer service consultant advises, suggests and discusses solutions with the internal and external clients in terms of offered products and is not involved with sales activities.If you have had your first professional experience in customer service and you know French and English at a minimum level of B2, we invite you to apply for this offer!what we offerOpportunity to gain professional experience in a company that is a market leaderA chance to get to know the FMCG / Retail market inside out - not only at the national but also international levelStable employment based on a contract of employment, and all the necessary working toolsMedicover private medical care, co-financing for the Multisport card,A series of training courses and opportunities to raise your own professional competencesA clear path of developmentAdditional day offOpportunity to participate in CSR projects organized by the companyWork in home office mode, and ultimately work in hybrid mode - the company's office is located near the Dworzec Gdański metro stationyour tasksThe key point of contact for Business Clients in all operational matters (delivery delays, data changes, data quality issues, execution, etc.)Converting the clients needs into internal work ordersResponsible for the efficiency of the databases, including optimizations and suggestions for the ClientQuality assurance proceduresClient presentations of the complete production processRemote communication with the clientwhat we expectVery good command of English and French - both spoken and written is a mustBachelor degree in Economics, Marketing, Computer Science or other relevant fieldsMinimum 1 years of previous experience in customer service/ administration/ complaintsAbility to work in a cross-functional environment with demanding clientsDistinct communication skills both spoken and writtenGood negotiation and influencing skillsGood Microsoft Office skills, especially in Excel and PowerPointAgencja zatrudnienia – nr wpisu 47
For one of our clients, the largest company in the consumer research sector in retail and FMCG market, we are currently looking for a Customer Service Consultant with French and EnglishThe Person employed as customer service consultant advises, suggests and discusses solutions with the internal and external clients in terms of offered products and is not involved with sales activities.If you have had your first professional experience in customer service and you know French and English at a minimum level of B2, we invite you to apply for this offer!what we offerOpportunity to gain professional experience in a company that is a market leaderA chance to get to know the FMCG / Retail market inside out - not only at the national but also international levelStable employment based on a contract of employment, and all the necessary working toolsMedicover private medical care, co-financing for the Multisport card,A series of training courses and opportunities to raise your own professional competencesA clear path of developmentAdditional day offOpportunity to participate in CSR projects organized by the companyWork in home office mode, and ultimately work in hybrid mode - the company's office is located near the Dworzec Gdański metro stationyour tasksThe key point of contact for Business Clients in all operational matters (delivery delays, data changes, data quality issues, execution, etc.)Converting the clients needs into internal work ordersResponsible for the efficiency of the databases, including optimizations and suggestions for the ClientQuality assurance proceduresClient presentations of the complete production processRemote communication with the clientwhat we expectVery good command of English and French - both spoken and written is a mustBachelor degree in Economics, Marketing, Computer Science or other relevant fieldsMinimum 1 years of previous experience in customer service/ administration/ complaintsAbility to work in a cross-functional environment with demanding clientsDistinct communication skills both spoken and writtenGood negotiation and influencing skillsGood Microsoft Office skills, especially in Excel and PowerPointAgencja zatrudnienia – nr wpisu 47
For one of our clients, one of the largest company in the consumer research sector in retail and FMCG market, we are currently looking for a Client Consultant with German and English.The Person employed as customer solutions specialist advises, suggests and discusses solutions with the internal and external clients in terms of offered products and is not involved with sales activities.If you have had your first professional experience in customer service and you know German and English at a minimum level of B2, we invite you to apply for this offer!what we offeropportunity to gain professional experience in a company that is a market leader,a chance to get to know the FMCG / Retail market inside out - not only at the national but also international level,stable employment based on a contract of employment, and all the necessary working tools,medicover private medical care, co-financing for the Multisport card,a series of training courses and opportunities to raise your own professional competences,a clear path of development,additional day off,opportunity to participate in CSR projects organized by the company,work in home office mode, and ultimately work in hybrid mode - the company's office is located near the Dworzec Gdański metro stationyour tasksresponsibility for business contacts with customers and with internal teams in terms such as: delivery delays, data changes, data quality issues, execution, etc.,taking care of customer inquiries and transferring them to internal orders to appropriately dedicated teams,responsibility for the efficiency of the databases, including optimalizations and suggestions from customerspresentations fot the customers of the complete production process,taking care of remote communication with the client (phone/hangouts, e-mail).what we expectvery good command of English and German - both spoken and written is a must,Bachelor degree in Economics, Marketing, Computer Science or other related fields,Minimum 1 year of previous experience in customer service/ administration/ complaints,Ability to work in a cross functional environment and also with demanding clients,Highly developed communication skills (especially in remote communication), both spoken and written,Good negotiation and influencing skills will be a strong asset,Computer skills - especially MS Excel and Power Point Agencja zatrudnienia – nr wpisu 47
For one of our clients, one of the largest company in the consumer research sector in retail and FMCG market, we are currently looking for a Client Consultant with German and English.The Person employed as customer solutions specialist advises, suggests and discusses solutions with the internal and external clients in terms of offered products and is not involved with sales activities.If you have had your first professional experience in customer service and you know German and English at a minimum level of B2, we invite you to apply for this offer!what we offeropportunity to gain professional experience in a company that is a market leader,a chance to get to know the FMCG / Retail market inside out - not only at the national but also international level,stable employment based on a contract of employment, and all the necessary working tools,medicover private medical care, co-financing for the Multisport card,a series of training courses and opportunities to raise your own professional competences,a clear path of development,additional day off,opportunity to participate in CSR projects organized by the company,work in home office mode, and ultimately work in hybrid mode - the company's office is located near the Dworzec Gdański metro stationyour tasksresponsibility for business contacts with customers and with internal teams in terms such as: delivery delays, data changes, data quality issues, execution, etc.,taking care of customer inquiries and transferring them to internal orders to appropriately dedicated teams,responsibility for the efficiency of the databases, including optimalizations and suggestions from customerspresentations fot the customers of the complete production process,taking care of remote communication with the client (phone/hangouts, e-mail).what we expectvery good command of English and German - both spoken and written is a must,Bachelor degree in Economics, Marketing, Computer Science or other related fields,Minimum 1 year of previous experience in customer service/ administration/ complaints,Ability to work in a cross functional environment and also with demanding clients,Highly developed communication skills (especially in remote communication), both spoken and written,Good negotiation and influencing skills will be a strong asset,Computer skills - especially MS Excel and Power Point Agencja zatrudnienia – nr wpisu 47
For one of our clients, an international organization operating in the payment industry, we are currently looking for a person for the Technical Customer Support position. If you have experience in B2B Customer Service you know English at a minimum B2 level and you have very good command of MS Excel we invite you to apply for this offer!what we offerwork in an international environmentstable employment based on labour contractflexible working hours (the possibility of starting work between 8 a.m. and 9 a.m.)hybrid work modelnon-wage benefits package (e.g. private medical care, life insurance, cafeteria system)your tasksresponsibility for the launch and configuration of the company's products and solutionscooperation with Merchants and other departments of the companyremotely testing and troubleshooting of products and solutionsresponsibility for the configuration of solutions offered by the company in accordance with the standardtechnical consultancy for B2B clientsmonitoring, analyzing and reporting the status of installed solutionstaking care of the highest quality of service to stakeholdersresponsibility for work in accordance with communication procedures, guidelines and policieswhat we expectminimum 2 years of professional experience in B2B customer service, especially in the field of payment, banking, ITknowledge of English at the minimum B2 levelvery good command of MS Excelability to work in a team and individuallygood organization of own workpredisposition to work under pressure Agencja zatrudnienia – nr wpisu 47
For one of our clients, an international organization operating in the payment industry, we are currently looking for a person for the Technical Customer Support position. If you have experience in B2B Customer Service you know English at a minimum B2 level and you have very good command of MS Excel we invite you to apply for this offer!what we offerwork in an international environmentstable employment based on labour contractflexible working hours (the possibility of starting work between 8 a.m. and 9 a.m.)hybrid work modelnon-wage benefits package (e.g. private medical care, life insurance, cafeteria system)your tasksresponsibility for the launch and configuration of the company's products and solutionscooperation with Merchants and other departments of the companyremotely testing and troubleshooting of products and solutionsresponsibility for the configuration of solutions offered by the company in accordance with the standardtechnical consultancy for B2B clientsmonitoring, analyzing and reporting the status of installed solutionstaking care of the highest quality of service to stakeholdersresponsibility for work in accordance with communication procedures, guidelines and policieswhat we expectminimum 2 years of professional experience in B2B customer service, especially in the field of payment, banking, ITknowledge of English at the minimum B2 levelvery good command of MS Excelability to work in a team and individuallygood organization of own workpredisposition to work under pressure Agencja zatrudnienia – nr wpisu 47
