Person on this position will be responsible for Voice support of large portfolio of products with main focus on the Enterprise Telephony Solution based on the Cisco Communication Managers. There are additional products including the Ribbon Session Border Controllers and Voice Recording Systems by Nice, Verint and Verba. The person interested in the position need to be the expert in the support of the Cisco Communication Managers and Cisco Voice Gateways but also need to be ready to support the migration to the new solution based on the cloud technologies.your tasks
Proficiency in troubleshooting technical voice and network problems and providing the solutions
·Leadership skills in driving the other support teams and vendors to resolve complex problems.
·Expertise knowledge and ability to designs and optimize the supported systems and solutions.
·Coordinate testing of installed solution with customer environment
·Manage vendor interaction and activities
·Ability to Interact with the products APIs using own scripts to optimize the day to day activities.
·Drive automation initiatives for the system maintenance or optimization.
·Drive support groups to automate processes to increase group’s efficiencywhat we expect
· Knowledge of Cisco Unified Communication products
· Knowledge of the Network technologies
· Knowledge of Ribbon SBC, Nice, Verint and Verba, AWS, Zoom and Microsoft Teams – additional advantage
·Knowledge of the Voice Cloud Solutions – Zoom, Microsoft, Cisco Webex/UCM Cloud – additional advantage
·Practical understanding of SQL, Python, REST API
·Strong team-player and collaborator
· Fluent English written and spoken
Agencja zatrudnienia – nr wpisu 47...