technical support specialist - 2nd line, warszawa

warszawa, mazowieckie
job type
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job details

warszawa, mazowieckie
experience level
12-24 miesiące

job type
job category
Customer Service & Call Center
contract type
umowa o pracę
working time
pełen etat
work system


patrycja barańska+48 693470346
reference number
/297/08/2020/PB - 65116

job description

Do you speak English?Are you available to work between 13:00-01:00? Would you like to work in an international company? Are you interested in a job in which you can develop yourself? Join to our Clients company well know international brand!

what we offer

  • contract of employment
  • benefit Multisport card for the Employee
  • extended Luxmed private medical care package
  • accident insurance
  • opportunity to work in an international, multi-cultural environment
  • ambitious role in a global company
  • cooperation with an experienced team and an excellent working environment
  • the package of trainings
  • good located office in Warsaw

your tasks

  • providing advanced level support of mindSHIFT products and services with more complex troubleshooting for workstation, server and network related issues, including but not limited to: Operating system functionality, Software installation and troubleshooting, VoIP configuration and support email configuration and support, Mobile Device Management, Disaster Recovery, Malware/virus detection and removal.
  • perform systems administration for Windows Servers, Exchange servers and Desktop operating systems across multiple customers.
  • monitor and troubleshoot client backups.
  • workstation and peripheral diagnostics and support
  • escalate customer issues through the proper channels.
  • manage cases according to defined severities and case priorities
  • maintain client security levels and confidentiality of information.
  • clearly document support issues and all steps performed in the Customer Relationship Management ticketing system.
  • monitor trends from reported client cases to isolate possible chronic issues for software, workstation, server or network infrastructure that indicate failing hardware or software corruption.
  • update assigned clients' CRM Account Alerts for quick support information utilized by entire mindSHIFT Customer Care team members to support our clients.
  • provide technical guidance to Tier I Technicians by assisting with customer issues or providing formal or informal training.

what we expect

  • minimum of 3 years of experience working on a technical helpdesk or equivalent Network administration role in supporting large customer base of over 150 users
  • minimum of 3 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment
  • experience with Microsoft Exchange from Mailbox creation and permissions to Server troubleshooting, firewalls, such as Cisco, Juniper, Sonicwall and Watchguard
  • experience with VMWare ESX hosts and vSphere Client for administration
  • experience with remote solutions, such as Citrix, Terminal Server and VPN
  • experience with Cisco and Broadsoft VOIP, Apple Hardware and MAC OS 

Agencja zatrudnienia – nr wpisu 47