The ideal candidate is a strategic thinker with strong leadership skills, a keen eye for process optimization, and a proven track record of successfully managing complex operations. As the Operations Manager, you will play a pivotal role in ensuring smooth workflows, optimizing resource allocation, and contributing to the overall growth and success of the company.
what we offer- Attractive salary and private medical care
- Contract of employment
- Working in a dynamic work environment
- Opportunity to participate in team building
- Overall in charge of managing program operations and KPIs set by the client, such as Quality Efficiencies, Staffing, and Service Level
- Effective collaboration with team members and co-managers. Immediate superior, other support; groups/departments such as General Affairs, HR, Recruitment, IT, Training and Quality, and Workforce Management define action plans that resolve issues and drive continuous improvement
- Daily communication with the client to align expectations
- Host internal and external Business reviews on a regular basis and present operational performance, clearly communicate insights, and ensure all operational concerns are addressed
- Manage program daily and monthly operating metrics within budgeted expense parameters
- Develop, manage, and maintain employee productivity goals against departmental standards
- Produce monthly operating reports detailing center activity, trend analysis, goals/objective status, and special projects
- Coordinate with the Site Manager on Human Resource recruiting, training, development, and retention
- At least 2 years of working experience as an Operations Manager or equivalent role in a BPO (Business Process Outsourcing) setup
- Managed at least 80-100 staff across multiple lines of business
- Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely (min. B2 level)
- Proven track record of meeting and delivering targets and commitments
- Content moderation environment work experience is a plus but not required
- Proficient in Google Suite and online collaboration tools is a plus
- Capable of building productive business relationships with clients
- Strong organizational, managerial, critical thinking, creative thinking, problem-solving, decision-making, and analytical skills
- Willing to work on shifting schedules, including night shifts when needed
Employment agency entry number 47
this job offer is intended for people over 18 years of age
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