The ideal candidate is a strategic thinker with strong leadership skills, a keen eye for process optimization, and a proven track record of successfully managing complex operations. As the Team Leader (Assistant Operations Manager), you will play a pivotal role in ensuring smooth workflows, optimizing resource allocation, and contributing to the overall growth and success of the company.
what we offer- Attractive salary and private medical care
- Contract of employment
- Working in a dynamic work environment
- Opportunity to participate in team building
- Supervise and manage a team of operations staff
- Provide leadership and guidance to ensure the team meets performance targets and KPIs
- Implement and oversee changes to streamline processes and enhance productivity
- Liaise with clients to understand their requirements and expectations
- Implement and monitor quality assurance measures to ensure that services meet or exceed client expectations
- Conduct regular quality audits to identify areas for improvement and provide feedback to the team
- Oversee training programs for new and existing staff to ensure they are well-equipped with the necessary skills and knowledge
- Use data-driven insights to make informed decisions and implement strategies for improvement
- Optimize resource utilization to meet operational goals
- Address and resolve operational issues promptly
- Ensure compliance with industry regulations, company policies, and client requirements
- Foster a culture of continuous improvement and innovation within the operations team
- Implement best practices and stay informed about industry trends to remain competitive
- At least 2 years of working experience as a Team Leader or equivalent role in a BPO (Business Process Outsourcing) setup
- Fluency in English (min. B2 level)
- Managed at least 50-100 staff across multiple lines of business
- Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely
- Proven track record of meeting and delivering targets and commitments
- Content moderation environment work experience is a plus but not required
- Proficient in Google Suite and online collaboration tools is a plus
- Capable of building productive business relationships with clients
- Strong organizational, managerial, critical thinking, creative thinking, problem-solving decision-making, and analytical skills
- Willing to work on shifting schedules, including night shifts when needed
Employment agency entry number 47
this job offer is intended for people over 18 years of age
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