As a Service Desk Analyst you'll have direct contact with customers on a daily basis. If you would like to develop in an international environment and your command of Spanish and English is proficient, apply for this offer.
what we offer- fully remote work
- Spanish position: 5400 gross + up to 5% of annual bonus
- benefit package: private medical care, life insurance, sharing the costs of sports and cultural activities, meal passes
- employee referral program
- charity initiatives
- being the first point of contact for our global customers - in fact, you are the face of the Service Desk
- troubleshooting technical/functional issues
- log Incidents / Requests and maintain ownership
- utilize our Knowledgebase, policies and processes to find solutions
- challenge the status quo and help us constantly improve
- excellent verbal, written and analytical skills in English and Spanish (B2 or above)
- desire to WOW the customer
- enjoy working in a team environment
- pro-active and accountable
- interest to learn and maintain/enhance knowledge
Employment agency entry number 47
this job offer is intended for people over 18 years of age
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