1 st line support – it specialist with german language, wrocław

posted
location
wrocław, dolnośląskie
job type
permanent
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job details

posted
wrocław, dolnośląskie
vacancies
3
experience
0-6 miesięcy

job type
permanent
job category
Information Technology
contract type
umowa o pracę
job time type
pełen etat
job system
2-zmianowy

contact

aleksandra magońska+48 695 101 553
reference number
/68/12/2018/AM - 55499
apply now

job description

For our Client, highly appreciated german company and global leader on automotive market, we are looking for 1 st Line Support – IT Specialist with German language.

what we offer

  • long-term, stable employment
  • a modern office in the center of Wroclaw
  • competitive salary
  • cafeteria benefits, Multisport and Private Medical Care
  • croup Insurance
  • opportunity to expand knowledge in IT field
  • relocation bonus for candidates who are based more than 100 km from Wrocław
  • language training course
  • referral bonus program
  • free fruits, sweets and sandwiches day
  • no on- call duties and night shifts, only 5-6 times per year weekend shift

your tasks

  • first line of support (Mail, Web, Call) for internal users with regards to their hardware and software related issues
  • ensure incidents and requests are accurately logged, assigned, tracked and responded to in a timely manner, in line with agreed SLA’s; provision of timely communications and maintenance of ownership until closure
  • collaboration with various projects and stakeholders
  • identify service improvement opportunities to key service management stakeholders
  • further development and maintenance of existing knowledge database

what we expect

  • fluent German and communicative English
  • experience in a Help Desk/Service Desk or Customer Service role
  • basic skills in MS Windows + Office
  • customer and result orientation
  • teamwork, strong communication skills and flexibility
  • ability to think logically to analyze, troubleshoot and resolve complex issues
  • passion to learn new concepts, technologies and processes

Employment Agency - registry number 47