1st line support with german and french, warszawa

posted
location
warszawa, mazowieckie
job type
permanent
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job details

posted
warszawa, mazowieckie
vacancies
4
experience level
powyżej 24 miesięcy

job type
permanent
job category
Information Technology
contract type
umowa o pracę
working time
pełen etat
work system
podstawowy

contact

katarzyna maksymowicz-kowalczuk+48 +604058888
reference number
/121/08/2020/KM - 64956

job description

For our client - an international outsourcing provider that specializes in IT, financial and accounting services we are looking for 1st Line Support with German and French.


what we offer

  • Stable employment based on an Employment Contract
  • Private medical care and Multisport Card
  • Positive and energetic working environment 
  • Prospects for the future
  • Opportunity to implement your own ideas and initiatives

your tasks

  • Receive fault reports, change requests and customer enquiries (in writing and by telephone)
  • Serve as the first point of contact for internal customers seeking a technical assistance
  • Record and classify the notifications received
  • Analyse and collect documentation of fault notifications
  • Forward of error messages to the 2nd level support team
  • Monitor the troubleshooting
  • Preventive solution of emerging problems
  • Support of end devices (tablets, smartphones, PC, DECT phones, MDEs, cash registers, EFT etc.) and printers/user authorizations


what we expect

  • Very good German and French is a must
  • Good command of English
  • Work experience at a Service Desk or Call Center
  • Basic IT know-how
  • Italian language will be an asset


Agencja zatrudnienia – nr wpisu 47