1st line support with german, poznań

poznań, wielkopolskie
job type
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job details

poznań, wielkopolskie
12-24 miesiące

job type
job category
Customer Service & Call Center
contract type
umowa o pracę
job time type
pełen etat
job system


dominika staniek+48 501324941
reference number
/147/08/2018/DS - 53183
apply now

job description

For our client, Europe’s leading independent provider of IT infrastructure services, we are currently looking for experienced, innovative and passionate people, interested in the position of first line support with german and english.

Come and help us create new brand in Poznan! Apply!

what we offer

  • attractive salary
  • package of benefits (including private medical care, sports card)
  • additionally 1 day of holiday
  • contract of employment
  • work in the center of Poznan

your tasks

  • handling and responding to customer escalations
  • fulfilment of software requests via remote install
  • delivery and procurement tracking of kit
  • working through aged call reports
  • respond efficiently to enquiries and effectively resolve any issues
  • escalate complex incidents to appropriate support members in line with company processes to ensure customer demands are met
  • following security processes in line with company processes and regulations

what we expect

  • very good German
  • customer-care experience 
  • excellent telephone manner and good interpersonal skills
  • some experience of Computer hardware, Laptops, Desktops
  • PC literate with working knowledge of using Email and Microsoft packages
  • positive 'can do' attitude with the ability to work under pressure
  • enthusiastic and willing to learn
  • experience of working to SLA’s
  • demonstrates an organised approach to work
  • strong attention to detail with an articulate and methodical approach
  • basic literacy and numeracy skills
  • good written skills and basic literacy and numeracy skills
  • team Player

Employment Agency - registry number 47