2nd line support specialist with german, poznań

poznań, wielkopolskie
job type
apply now

job details

poznań, wielkopolskie

job type
job category
Customer Service & Call Center


paulina śliwińska+48 695 951 779
reference number
/569/06/2018/PŚ - 52249
apply now

job description

For our client, Europe’s leading independent provider of IT infrastructure services, we are currently looking for experienced, innovative and passionate people, interested in the position of 2nd line support specialist.

Come and help us create new brand in Poznan! Apply!

what we offer

  • attractive salary
  • package of benefits (including private medical care, sports card)
  • additionally 1 day of holiday
  • contract of employment
  • work in the center of Poznan

your tasks

  • user-Administration in Active Directory
  • administrative functions in Client, Roaming Profile, MAPI, RIM, Exchange, VPN
  • installation and administration of Virtual Clients
  • advanced support of MS Office 2nd applications
  • solution of malfunctions within the scope of 2nd level
  • support of the 1st level team regarding time-consuming/more in depth problem-analyse
  • mainaintain technical knowledge and expertise associated with applications specific to individual customers.
  • liaise with Team Leader / other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA
  • review and update technical support documents and procedures in light of personal experience and information received
  • actively develop personal knowledge and awareness of new products and solutions

what we expect

  • understand Corporate IT Environments and their relationship to users of the IT infrastructure
  • have General awareness of developments in the IT industry
  • able to work in a team and to support team members
  • knowledge of supporting Windows 7 and Microsoft Office 2010 including Outlook
  • experienced in a Second Line Support capacity, with demonstrable experience of resolving incidents for a large corporate customer
  • commitment to customer satisfaction and ownership of issues (excellent customer service skills, communication and strong attention to detail)
  • ability to work on own initiative, address and resolve problems in a pressurized environment
  • an MCP certification is nice to have
  • advanced/fluent German and English (min. B2)

Employment Agency - registry number 47