application service manager, gdynia

gdynia, pomorskie
job type
apply now

job details

gdynia, pomorskie
experience level
powyżej 24 miesięcy

job type
job category
Information Technology
contract type
umowa o pracę
working time
pełen etat
work system


monika wybieralska+48 665306004
reference number
/272/05/2020/MW - 63777

job description

Currently we are looking for an Application Service Manager who is responsible for managing internal services for the global HR Applications. The role reports to the Head of HR Applications Competence Center and works in close collaboration with the different teams.

 If you are a professinal Service Manager who aims to always improve, apply. We will be glad to tell you more about this opportunity.

what we offer

  • Scandinavian working style with emphasis on trust and empowerment
  • Great atmosphere of working together in a team of professionals
  • Competence development and possibility to participate in global projects
  • Pension Scheme (PPE) and Profit Share
  • Life insurance and medical package (Luxmed)
  • Attractive and modern office with ergonomic equipment
  • Vouchers for Christmas and other occasions
  • Social events and team-building activities
  • Multisport card or sport allowance
  • Language lessons support
  • Fruit & vegetables provided to the office twice a week

your tasks

  • Responsibility to manage, measure and control the stability, service continuity and performance of global Cloud-based HR Applications (Oracle HCM Cloud, Seertech ILearning Plus, iCIMS Recruitment)
  • Service Request coordination and management with the cloud vendors
  • Point of escalation within the IT service processes from 2nd level to 3rd level (vendor) support
  • Cloud environment management in conjunction with the on-premise landscapes
  • Single point of contact for all other IT Service managers from IT applications landscape towards any HR Applications related matters
  • Participate in HR IT projects and take over project roles and responsibilities in smaller and mid-sized projects

what we expect


  • IT Service Management experiences (preferably on cloud applications)
  • Experience in the change management process and application lifecycle management
  • Solid IT experience and a strong interest in technology
  • 3 years of work experience in the same or a similar field would be preferable
  • IT Project experience (project member or project management)
  • Knowledge of ITIL Service processes (preferably certified in ITIL).


  • Higher Education in Computer Science or a Related Field (minimum bachelor’s degree, preferably a master’s degree)
  • Structured, analytical service-minded and result-focused;
  • Outgoing with professional, good communication and relational skills
  • Ability to both to understand complex problems and deliver solutions Ability to work independently, as well as being an active team player
  • Proficient in English, spoken and written, German language skills will be an advantage
  • Ability to travel (5% to 10% work time)

Agencja zatrudnienia – nr wpisu 47