back office incident analyst, poznań

posted
contact
paulina śliwińska - 695 951 779, randstad
job type
permanent
apply now

job details

posted
location
poznań, wielkopolskie
sector
IT - administration
job type
permanent
reference number
/560/07/2018/PŚ - 53005
contact
paulina śliwińska - 695 951 779, randstad
apply now

job description

For our client, Europe’s leading independent provider of IT infrastructure services, we are currently looking for experienced, innovative and passionate people, interested in the position of back office incident analyst. Come and help us create new brand in Poznan! Apply!

what we offer

  • attractive salary
  • package of benefits (including private medical care, sports card)
  • additionally 1 day of holiday
  • contract of employment
  • work in the center of Poznan

your tasks

  • user Administration in Active Directory, Safenet, IAM, XenMobile, and other Tools
  • maintenance of virtual clients
  • qualifying of incoming emails, creation of Tickets
  • verifying of solution from 2nd-Lvl Units with the Users via phone or email
  • accept Calls from Users for troubleshooting
  • monitoring of the status of running processes, user information after completion
  • but that's not all: Through your committed cooperation, you always have the adherence to defined service times in view and provide decisive impulses for the improvement of working methods, processes and thus our service quality

what we expect

  • technical understanding with analytical thinking
  • with an IT training you have a clear advantage here
  • if you also have experience in incident management or in the service desk environment, all the better
  • very good German
  • communicative English


Employment Agency - registry number 47