For an international client, an american well-known IT company, we are looking for a candidate for the position of Business Operations Lead
If you are looking for an opportunity to use your analytical and communication skills, don't wait! Apply now and let us get to know you! :)
what we offer- work in the hybrid model
- opportunity to professional develop in an international company with a stable market position
- employment based on a temporary employment contract with the possibility of extension
- benefit package: sports card, private medical care, benefit platform
- partner with Delivery Leaders to support CX Global Center operations across assigned technology, region, or function
- provide actionable business insights through data analysis, predictive modeling, and performance assessment
- drive operational improvements by analyzing business drivers and recommending strategic changes
- lead change initiatives and support leadership with the coordination of operations-related activities
- manage budget, headcount planning, operational governance, and cadence, including KPI reviews and ad-hoc reporting
- collaborate with global and regional Operations peers to share best practices and ensure consistency across Delivery groups
- mentor team members by sharing expertise and leading by example to foster professional growth
represent Delivery Centers in global operations, CX regional forums, and center-wide initiatives
- 5-8 years in a large, multinational organization with exposure to delivery, business, and/or operations functions
- ability to work effectively in matrix environments and influence cross-functional and executive stakeholders to drive business outcomes
- excellent verbal and written communication in English; additional languages are a plus depending on regional scope
- advanced analytical skills with the ability to interpret complex data, identify trends, and communicate actionable insights to senior leadership
- understanding of Customer Experience (CX) or Services organizations, including related processes, policies, and systems, is highly desirable
- a trusted advisor with strong business acumen who sees the bigger picture while managing operational details
- solid knowledge of Excel, PowerPoint, Tableau (basic dashboarding), Power Apps, Power BI, and other operational tools
- a change agent with the ability to think creatively, challenge the status quo, and lead solution development initiatives
- willingness to share knowledge, support peers, and lead by example to foster team development.
demonstrated success in leading or actively contributing to high-impact, cross-functional projects or programs
Employment agency entry number 47
this job offer is intended for people over 18 years of age
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