collections specialist with german, wrocław

wrocław, dolnośląskie
job type
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job details

wrocław, dolnośląskie
experience level
12-24 miesiące

job type
job category
Accounting & Auditing
contract type
umowa o pracę
working time
pełen etat
work system


natalia bury+48 605268794
reference number
/164/11/2018/NB - 55024
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job description

We are happy to announce that we have been appointed to support the creation of a brand new multi-functional Business Services Centre in Wrocław for a leading Global Player in the Healthcare sector - Smith&Nephew company.

what we offer

  • possibility to co-create new brand on local market
  • working in a global, international environment
  • competitive salary
  • multisport card
  • life assurance
  • private medical care

your tasks

AR processing (Collections team):

  • collecting cash in accordance with collections policy
  • unapplied and unidentified payments handling
  • dispute management and drive to resolution
  • block Order release management
  • credit limit management
  • analyzing Customer account
  • creating dunning letters
  • replying to the customer queries on the phone and via mail
  • assure tasks are performed in compliance with accountancy, tax, local, legal rules and customer accounting standards
  • resolve all appearing issues and queries
  • possess accountancy systems related knowledge (SAP)

Communication and CRC:

  • resolve accurately and on time all customer and internal customer queries received
  • escalate queries / issues in the timelines and guidelines provided
  • keep customer focused and follow formal rules of customer communication
  • communicate all relevant information and enquires to the appropriate teams
  • handle and follow-up all e-mail communication within set timelines
  • follow e-mail etiquette, handle queries within 1 day, always answer phone calls

what we expect

  • education - BA specialized education preferred (economics, finance & accounting)
  • 1-3 years of experience on similar role
  • very good knowledge of English - is a must
  • very good knowledge of German - is a must
  • experience in finance/accounting/customer service area
  • good MS Excel skills

Employment Agency - registry number 47