continued engineer, warszawa

warszawa, mazowieckie
job type
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job details

warszawa, mazowieckie
experience level
powyżej 24 miesięcy

job type
job category
Information Technology
contract type
working time
pełen etat
work system


karolina lipska+48 +48607306907
reference number
/422/08/2020/KL - 65220

job description

For this position – Continued Engineering (CE) engineer, your key responsilities are to provide technical advocacy, interacts directly with customers and customer supporting teams, maintain availability and reliability of products, participate into product releases, provide hyper care support after major releases, communicate with stakeholders during major incidents.

what we offer

  • Attractive salary based on B2B
  • Work on international projects and a possibility to gain professional experience within multicultural environment
  • Private healthcare (Medicover), Multisport Card and private insurances
  • Internal trainings, coaching and mentoring

your tasks

  • Perform Manual testing in UAT cycle in the product to ensure that the customer reported bugs and enhancements are fixed
  • Use modern tools like Aha, Jira etc to author stories to provide customer bug fix and enhancement requirements to the development team.
  • Build diagnostics and monitoring scripts that result into reduction for MTTR .
  • Solve key problems that potentially may take with the production systems and create solutions to prevent incidents occurring again
  • Analyze patterns of production incidents and set-up appropriate alerting/monitoring mechanisms in the system to catch the issues before hand.
  • To create a release template to ensure that architecture and testing efforts performed during development of service are sufficient to support availability and performance SLAs.
  • To work with development team to do full integration of services with the application monitoring system
  • Improve application stability & operational efficiency by developing scripts to automate tasks.
  • Ability to understand the root cause of errors and exceptions and being able to isolate it to the line of code that may be causing the problem.
  • Ability to understand the health of various tools used in the product and being able to isolate the root cause of a customer or AppDynamics or Dataflix reported alert to the tool that may be unhealthy and perform level 1 and level 2 of service restoration.
  • Documentation for known issue.

what we expect

  • BS in computer science or equivalent with 6+ years or MS in computer science or equivalent with 4+ years on professional software support experience.
  • Experience with object-oriented and/or scripting languages: Python, Java, C++, Scala, etc..
  • Experienced in Incident Management process and ability to resolve level 1, level 2 issue within agreed organization SLO.
  • A sense of ownership and pride in your performance and its impact on the company’s success
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills

Agencja zatrudnienia – nr wpisu 47