customer service business analyst, kraków

posted
location
kraków, małopolskie
job type
permanent
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job details

posted
kraków, małopolskie
vacancies
1
experience level
powyżej 24 miesięcy

job type
permanent
job category
Administrative & Support Services
contract type
umowa o pracę
working time
pełen etat
work system
podstawowy

contact

aleksandra łącka+48 697 240 312
reference number
/397/06/2019/AŁ - 59124

job description

For our client, part of global concern we are looking for candidates for the position of: customer service business analyst. Contract for 18 months with possibility to extend

what we offer

  • professional development
  • modern, new office in the heart of the city
  • attractive salary depending on experience
  • private medical care
  • sports card
  • trainings 
  • holiday bonus
  • fresh fruits

your tasks

CS Performance Measurement:

  • support the defined Customer Service process with the right data insights coming from sophisticated data analysis
  • development of dashboard, descriptive & predictive analytics, data modeling
  • prepare management reporting
  • analyze, collect and monitor the established KPI’s and execute improvements
  • execute and contribute improvement projects which are linked directly to Customer Service
  • develop new Customer Service KPI’s when requested

 

Customer Interfaces:

  • maintain existing customer interfaces (EDI, DFS, DIREX, customer and supplier portals) and act a superuser /admin/problem solver for those
  • contribute to improvement projects linked to any customer interface

 

Customer Service IT landscape:

  • examine and understand the current systems, requirements gathering, producing specifications for new and existing systems, liaising with IT function on technology roll outs and modifications
  • contribute in Customer Service improvement projects related to enhancements or upgrades of the Customer Service IT landscape


what we expect

  • 2 years of relevant work experience in data analysis, finance/business analyst
  • previous Involvement in any IT projects
  • the data source will mostly come from SAP, knowledge or confidence in dealing with ERPs is required
  • can break down complex business and technical problems into opportunities for analytical study
  • have extensive experience and expertise in data science including knowledge in one or more of business/customer intelligence, machine learning, big data/data mining, statistics, data modelling, information theory, or a similar field


Employment Agency - registry number 47