customer service representative german - order service, warszawa

warszawa, mazowieckie
job type
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job details

warszawa, mazowieckie
experience level
powyżej 24 miesięcy

job type
job category
Customer Service & Call Center
contract type
umowa o pracę
working time
pełen etat
work system


aneta łyszkowicz+48 697 581 378
reference number
/294/01/2019/AŁ - 56066
apply now

job description

Do you speak German? Are you looking for a job with languages? Would you like to work in an international company? Are you interested in a job in which you can develop yourself? Join to our Clients company well know international brand!

what we offer

  • full-time labour contract (3 months trial period and then indefinite contract)
  • working for the international company
  • the opportunity to become a part of team of professionals with lots of opportunity to grow
  • multicultural environment
  • competitive salary
  • good located office in Warsaw

your tasks

  • to provide outstanding Customer Service to both internal and external Customers, consistently meeting or exceeding their expectations within scope of processes
  • to manage all Customer contact with professionalism and efficiency in line with agreed company standards
  • to process all internal and external orders (email/fax)
  • to process, investigate and resolve Customer queries using the complaint management system
  • to constantly strive to improve processes and share working knowledge for the benefit of colleagues and Customers.
  • work towards the achievement of all departmental KPIs

what we expect

  • English- fluent; German- min. good level
  • customer service oriented with strong focus on customer satisfaction
  • professional telephone & email etiquette
  • excellent prioritisation of workload, adept at problem solving and self -managing escalations
  • good working knowledge of Microsoft Office (Excel, Word etc).

Agencja zatrudnienia – nr wpisu 47