customer service specialist with german, warszawa

posted
location
warszawa, mazowieckie
job type
permanent
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job details

posted
warszawa, mazowieckie
vacancies
1
experience level
6-12 miesięcy

job type
permanent
job category
Customer Service & Call Center
contract type
umowa o pracę
working time
pełen etat
work system
podstawowy

contact

klaudia batorowicz+48 607303901
reference number
/246/12/2019/KB - 61890

job description

We are lookng for an enthusiastic person with great social skills and full working proficiency in German language. If you have both and you are motivated, we probably found a perfect job for you!

what we offer

  • Full-time job contract and stable working conditions
  • Competitive salary and a range of benefits for employees
  • Work - life balance and flexible working hours
  • Best location in Warsaw– in the city center

your tasks

  • Providing telephone and email support for customer service including financial queries, answering product questions and providing answers to basic technical questions
  • Independent processing of all kind of requests from customers, partners and third parties, according to our SLA’s and quality requirements
  • Updating systems to reflect contract changes, including activating new services and changes to the customer status
  • Set-up and maintenance of new and existing customers in systems
  • Active support operational implementation of new products and services
  • Execute recurring tasks (e.g. Money Return, OTP-Queues and Statistics)
  • Active participation and cooperation in projects
  • Active assistance in all areas of the team
  • Resolution and follow-up on customer issues escalating to technical support teams as appropriate

what we expect

  • Experience on customer care position
  • Very good verbal and written business communication skills in English and German.
  • Demonstrate problem solving, analytics and troubleshooting skills
  • Organizational and conceptual skills and a strong client focus
  • Advanced knowledge of Microsoft products and an affinity for handling applications
  • Excellent communication and interpersonal skills with strong willingness to evolve in a dynamic and growing business and international organization

Employment Agency - registry number 47