customer service specialist with italian, warszawa

posted
location
warszawa, mazowieckie
job type
permanent
apply now

job details

posted
warszawa, mazowieckie

job type
permanent
job category
Customer Service & Call Center

contact

małgorzata krasnodębska+48 695952855
reference number
/571/10/2018/MK - 54726
apply now

job description

are you fed up with call center but still want to use foreign language? get experience in customer service and develop your italian language skills in international environment

what we offer

  • full-time job contract and stable working conditions
  • flexible working hours
  • subsidiary to meals, ZTM card, Multisport card;
  • life insurance
  • private health care)
  • good location in Warsaw – near Rondo Daszyńskiego

your tasks

  • providing telephone and email support for customer service including financial queries, answering product questions and providing answers to basic technical questions
  • Independent processing of all kind of requests from our customers, partners and third parties, according to our SLA’s and quality requirements
  • updating systems to reflect contract changes, including activating new services and changes to the customer status
  • set-up and maintenance of new and existing customers in our systems, according to our SLA’s, processes and quality requirements
  • active support operational implementation of new products and services
  • execute recurring tasks (e.g. Money Return, OTP-Queues and Statistics)
  • resolution and follow-up on customer issues escalating to technical support teams as appropriate

what we expect

  • bachelor’s degree
  • strong customer care experience
  • very good verbal and written business communication skills in english and french/german
  • demonstrate problem solving, analytics and troubleshooting skills
  • organizational and conceptual skills and a strong client focus
  • advanced knowledge of Microsoft products and an affinity for handling applications
  • excellent communication and interpersonal skills with strong willingness to evolve in a dynamic and growing business and international organization 

Employment Agency - registry number 47