Do you have experience in the Customer Service? Are you fluent in Hungarian? Apply for this position!
what we offer- work for a leading company in the oil industry;
- opportunity to develop in an international structure;
- after onboarding, work in a hybrid system (2x per week working in the office);
- sports packages, additional medical package;
- temporary contract with possibility of extension;
- salary ~ 8200 PLN gross
- using digital tools and various databases to contact potential customers and presenting specific products or services with a sales goal;
- support potential customers in onboarding activities pertaining to setting up accounts;
- respond to customer issues within the agreed SLA, by connecting with relevant teams to reach a resolution;
- managing documents to get credit vetting of the customer;
- provide effective day to day support to existing Shell Fleet App customers;
- active management of CRM system, tagging opportunities, insert commercial changes, update customer details;
- respond to customer issues within the agreed SLA, by connecting with relevant teams to reach a resolution;
- regularly engage with product & marketing teams regarding customer issues, opportunities for improvement and competitor activities.
- language requirements: English + Hungarian minimum C1 level or native;
- customer first approach;
- ability to use digital tools to identify and connect with potential customers via phone, email and live chat;
- quick learner mindset to quickly understand the Company's offer, including Road Services, key benefits, features and best practices;
- applicants for the job should have excellent verbal communication skills as it requires describing products or services in order to persuade a prospect to convert;
- ability to analyze data & good Excel skills;
- sales/business acumen and entrepreneur mindset;
- diligent with positive attitude;
- professional business stakeholder management.
Employment agency entry number 47
this job offer is intended for people over 18 years of age
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