customer support with german and english, poznań

poznań, wielkopolskie
job type
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job details

poznań, wielkopolskie
0-6 miesięcy

job type
job category
Customer Service & Call Center
contract type
umowa o pracę
job time type
pełen etat
job system


paulina śliwińska+48 695 951 779
reference number
/194/08/2018/PŚ - 53222
apply now

job description

For our client, Europe’s leading independent provider of IT infrastructure services, we are currently looking for experienced, innovative and passionate people, interested in the position of customer support specialist.

Come and help us create a new brand in Poznan! Apply!

what we offer

  • attractive salary
  • package of benefits (including private medical care, sports card)
  • additionally 1 day of holiday
  • contract of employment
  • work in the center of Poznan

your tasks

  • answering support queries via tools, phone and email, keeping daily contact with the users
  • resolving IT issues which can occur during the course of office work
  • documentation and logging of calls on the ticketing tool
  • delegation of problems which cannot be resolved on the first level to the competent teams
  • maintaining and improving customer satisfaction
  • tickets backlog clearance
  • request fulfilment

what we expect

  • good German and English
  • communication skills
  • good interpersonal skills
  • enthusiastic and willing to learn

Employment Agency - registry number 47