documentation analyst, warszawa

The Client Documentation Analyst is a trainee professional role. Requires awareness of the operational processes, procedures and systems used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Understanding of how the team interacts with others in accomplishing the objectives of the area. They are expected to resolve basic problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. 

what we offer

• Employment on the basis of B2B contract.
• Growth business area.
• Access to a wide training offer.
• Client onboarding stakeholders exposure.
• Opportunity to develop valuable expertise within a dynamic business, in a large and varied environment.
• Exposure to Product and alternative groups within Securities Operations.

your tasks

• Processes documentation related requests both as a Maker and as a Checker with the highest accuracy and with upholding internal SLAs.
• Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
• Provides response to internal inquiries.
• Documents operation procedure updates.
• Verification and authorization of data entered in the systems.
• Ensures all queries are dealt with in an efficient and timely manner.
• Escalates urgent / risk issues through the appropriate escalation channels.
• Co-operates with and supports other teams/employees upon supervisor’s instruction, including the possibility of movement to another team and/or process.
• Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.
• Understands procedures and controls for operational processes. 

what we expect

• High attention to details and accuracy
• Resistance to some level of stress and repetitive activities
• Flexibility, team spirit
• MS Office basic knowledge (Excel, Word, Outlook, Access)
• B2/C1 in both written and spoken English.
• Be able to work under pressure and to meet deadlines.
• Bachelor’s/University degree or equivalent experience

Agencja zatrudnienia – nr wpisu 47