infrastructure service management analyst, warszawa

warszawa, mazowieckie
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job details

warszawa, mazowieckie
powyżej 24 miesięcy

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sebastian kuryło+48 501331243
reference number
/677/10/2018/SK - 54810
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job description

As part of Project Governance team under End User Voice, you will be responsible to provide leadership and direction in support of global infrastructure programs and initiatives. You will partner with senior leaders to deliver global infrastructure solutions.

You will have opportunity to use and develop your skills in Liaison with ICG/GCG business teams for voice projects planning and tracking, also be aligned with regional business of voice and contact Center roadmaps. You will also work towards handling client expectations.

what we offer

  • Improving communication and management skills. Achieve deep understanding of the Business and Technology Infrastructure organization.
  • Growing exposure to senior management and becoming a part of a dynamic and passionate team.

your tasks

  • Applicant should have a Knowledge and Working experience of change management/Incident Reporting tools like ServiceNow a Plus also should be Financially strong to understand investment reports and work with Fincon and Operations team to provide solutions during monthly outlook and yearly budget cycles. Applicant should know financial systems like Tcaps, Profits, Brm, Fast to understand the Capex and non-capex costs and being able to adjust P/L within these tools to meet the yearly investment budget.
  • Applicant should be able to handle client expectations, Creates, supports and executes roadmap. Acts according to corporate standards, processes, procedures and internal regulations.
  • Applicant should ensure the highest possible quality of work, being a role model for other team members and collaborating teams. Effectively communicates with team members, leads upwards and downwards, influences others through tact and negotiation skills.

what we expect

You will greatly improve your chance of success on the job if you had previous experience/exposure to:

  • Working on projects or programs with 2 or more lines of business (LOBs)and cross business initiatives.
  • Worked on global projects and programs and experience driving minor technology requests, minor projects, major projects.
  • Having experience in identifying process opportunities within in the Organization and worked on creating and managing initiative expenditure proposals (IEPs).
  • voice and contact center Infrastructure industry experience a plus.
  • Worked on program level status reporting.

  • Strong analytical skills, problem solving skills and ability to logically break down complex tasks into smaller manageable parts and Highly developed social skills, including strong verbal, written interpersonal skills and excellent listening skills are required.
  • Strong individual with ability to communicate, negotiate, maintain and establish relationships at all levels and Effective meeting management, presentation and social skills. Fluent English with Proficient in Microsoft Excel and PowerPoint.
  • Accountability, self-motivation, self-development, Meeting facilitation and Client focus and Work on Partnerships across client groups.
  • Handling ambiguity with Leadership skills and a Strategic thinker.
  • Conflict resolution with Team building/Team Management and also Ability to write Macros within excel and automation scripts to automate manual tracking processes.

  • Bachelor’s degree or higher, or equivalent combination of education/experience with general familiarity with the enterprise IT environment and related technology applications.
  • Prior experience in financial services preferred

Employment Agency - registry number 47