it analyst, warszawa

warszawa, mazowieckie
job type
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job details

warszawa, mazowieckie
experience level
powyżej 24 miesięcy

job type
job category
Information Technology
contract type
umowa o pracę
working time
pełen etat
work system


karolina zawada+48 +667 801 199
reference number
/207/02/2021/KZ - 68067

job description

The IT System Analyst supports aspects of ITIL Best Practice delivery, particularly around Incident Management. Works with a team and effectively across team boundaries and organizational levels to provide technical support for key IT assets, including end-user assets, networks, security systems and communication systems.

what we offer

  • Full employment contract,
  • Possibility of joining newly built teams and taking part in a migration,
  • International working environment,
  • Training for the first few weeks after joining the company,
  • Flexible working conditions.

your tasks

  • Working as part of the End User Computing Team candidate is responsible to review and solve support issues assigned to the team by the IT Service Desk,
  • Monitoring & tracking of open Incidents and requests, ensuring compliance within agreed SLA’s,
  • Working closely with the 3rd Level team, resolving less complex 3rd level issues or providing “smart hand” support for backend IT systems,
  • Participate in the rollout of new services (applications, Audio Visual-, Digital signage-, Contact Center and Telephony solutions etc.),
  • Create training materials and deliver training to end-users and IT support staff,
  • Coordinate with external vendors such as Internet Service Providers, Mobile Phone Carriers and various other vendors providing IT services,
  • Coordinate with various support teams and departments within the organization,
  • Support conference calls, online and onsite meetings, town halls, training and mid to large onsite events using the standard Audio-Visual equipment,
  • Maintain the IT asset database,
  • Support New Hire Onboarding and Team Member Offboarding,
  • Deliver Hardware and Maintain IT Hardware to team members.

what we expect

  • Skilled at leading focused, friendly and efficient support conversations with end-users,
  • Highly organized, with ability to track multiple activities and events taking place at the same time,
  • Excellent English (minimum B2 level), another European language is a plus,
  • Self-motivated, ability to work independently,
  • Continuous drive for improvements,
  • Ability to perform well under large workload or time pressure,
  • Ability to communicate in a clear and concise manner in the local language of the organization.


  • Minimum 4 years experience working in an ITIL based IT Service Desk environment, in a PLC or Enterprise business in an international environment,
  • Customer-focused with excellent customer facing skills,
  • Ability to demonstrate a working knowledge of supported IT systems,
  • Foundation Level ITIL knowledge,
  • Driving License (category B),
  • MCSA/MCSE certifications are an advantage.

Agencja zatrudnienia – nr wpisu 47