it service manager global business solutions, warszawa

posted
location
warszawa, mazowieckie
job type
permanent
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job details

posted
warszawa, mazowieckie
vacancies
1
experience level
6-12 miesięcy

job type
permanent
job category
Information Technology
contract type
umowa o pracę
working time
pełen etat
work system
podstawowy

contact

monika łoniewska+48 667801186
reference number
/121/11/2020/MŁ - 66521

job description

This is an in-house position in the newly opened Finance Shared Services Center (FSSC) of our Client, a multinational company. 

As IT Service Manager Global Business Solutions, you contribute to the company’s success by developing specifications, plans and roadmaps for Business Solutions on a global level.

what we offer

  • Multicultural and international work environment
  • Participation in building new SSC
  • Opportunity to grow (10% of your time can be spend on cross-functional projects)
  • Work-life balance
  • Flexible working hours
  • Friendly work culture
  • Openness to your opinion (Employee Forum)
  • Great work location (Warsaw Center)
  • Private medical healthcare
  • Sport cards
  • Lunch vouchers
  • Social events
  • Free fruit Wednesdays
  • Sweet cakes day
  • Ergonomic elevator desks
  • Informal dress code

your tasks

  • In this role you are responsible to manage the lifecycle of our core Business Solutions (SAP ERP and associated services, e.g. CRM/PLM/MDM) and IT integration platforms (e.g. SAP PI and Seeburger) within Oerlikon IT
  • You consult and guide the IT team in choosing the right approach, IT architecture and IT service management processes to develop, operate and maintain all core business IT services
  • You act as key account manager for IT customers, Key-Users and the Business Process Consultants for the delivery, quality and innovation of Business Solutions
  • You identify, define and assure required service quality with highest attention on user & customer experience, workforce efficiency and business value
  • You develop specifications, plans and roadmaps for global Business Solutions
  • You translate new and changed business requirements and processes into service requirements, specifications and projects
  • You assure and improve quality, standards, and business value of Business Solutions
  • You define and implement IT Service Management (ITIL) best practices, policies and procedures to ensure adherence


what we expect

  • Bachelor´s degree in Business Informatics / Business Administration or similar
  • At least 5 years’ experience in an SAP service management or SAP application management role in IT organizations of large and global engineering or industrial companies
  • Experience in project management and in management of external SAP Application Management services and providers
  • Profound ITIL knowledge (ITIL Intermediate or ITIL service manager/expert level) is required
  • Extended knowledge and experience of Microsoft solutions and platforms (e.g. CRM and Azure) as well as Amazon Web Services
  • Excellent customer and service orientation and attitude
  • A high level of self-initiative and drive for introducing best practices and establishing new ways of working
  • Willingness to travel up to 40% within Europe and to the US, China and India
  • Fluent language skills in written and spoken English, German skills are beneficial

Agencja zatrudnienia – nr wpisu 47