loans training specialist, warszawa

warszawa, mazowieckie
job type
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job details

warszawa, mazowieckie
experience level
powyżej 24 miesięcy

job type
job category
contract type
working time
pełen etat
work system


klaudia marczak+48 667 961 945
reference number
/306/03/2021/NP - 68754

job description

The Loans Operations team within the ICG Information Services Group (ISG) organization is looking to expand and formalize its existing training framework including establishing virtual sessions, developing recorded training sessions, and deploying a train-the-trainer structure. The role will ensure that there is a consistent global training program built, deployed and modified over time as processes, procedures, and tools change. A controlled framework will be built to ensure any changes to the training program go through a proper review and approval process that is scalable and auditable. 

what we offer

  • Attractive salary and location (Centre of Warsaw)
  • Work on the basis of B2B contract (5 months)
  • Opportunity to develop in an international environment in one of the greatest financial institutions worldwide
  • Working as part of a team of professionals with a vast knowledge of the financial environment
  • Partial remote work (during the epidemic full time)

your tasks

  • Work with business partners and stakeholders to identify learning objectives based on the target audience and create appropriate courseware.
  • Design training curricula and materials, selecting the most effective training methodology to meet the desired objectives.
  • Drive learning and development best practice improvement projects that assist the business in meeting operations and service targets.
  • Streamline, consolidate and standardise learning and development processes where possible.
  • Create instructor-led materials, web-based trainings and tools to provide complete training offering required for managers, checkers and other specialised roles.
  • Introduce learning interventions that assist in retaining key talent and building a pipeline of talent.
  • Identify and close gaps in procedures and existing training with continuous improvement over time.
  • Ensure that staff is equipped with the requisite skills and knowledge to perform to operational management standards.
  • Ensure all learning events are tracked via GLMS (corporate training system) and generate meaningful and user-friendly MIS.

what we expect

  • 3-5 years of training design and development experience
  • 3-5 years’ Loan Operations experience
  • Strong leadership, collaboration, and communication skills
  • Ability to thrive in a fast-paced environment
  • Strong listening skills and the ability to absorb feedback and translate to solutions
  • Disposition to solving problems and doing so with a high level of resiliency
  • Excellent one-on-one and group presentation/facilitation skills
  • Detail-oriented and strong organizational skills 

Agencja zatrudnienia – nr wpisu 47