Our Client decided to enlarge the Customer Experience Support Centre in Gdańsk.
As pioneers and a global leader, company is ambitious to write forward their success story, inspiring and shaping industry. As the world in which they operate with class-leading products, intelligent services and innovative digital solutions is constantly changing.
Order management specialist is responsible for providing administrative support to the front line activities of the sales team in the domestic market specifically around the order intake, order processing and invoicing.
If your German & English are fluent and you are willing to take on a new challenge and learn let's talk! We will happily provide you more details about the offer.
what we offer- contract of employment
- hybrid work (after an onboarding)
- work in a comfortable and modern office in Gdańsk
- a package of training in the first months of work
- being a part of knowledge sharing process internationally
- supportive workplace and development possibilities while taking part in internal corporate projects
- annual bonus
- co-financing parking
- private medical healthcare
- Multisport card
- life insurance
- process orders and proceed with change requests, issue necessary documentation and maintain the documentation flow
- oversee and coordinate ongoing equipment orders to end customers in the designated country of activity with the requirements of local sales team
- maintain an E2E approach over managed responsibilities
- cooperate and continuously communicate with sales representatives, customers, vendors and other internal stakeholders to execute sales operations smoothly and to provide timely solutions & replies
- identify process improvement opportunities and support the implementation
- provide good customer service for internal and external customers, and finding ways to improve the experience
- execute the defined KPI targets
- University Degree in relevant field will be an asset
- relevant experience
- fluent German (about B2 level)
- fluent English (about B2 level)
- experience in stakeholders management on different levels
- knowledge of SAP or the other ERP class system would be an advantage
- ability to work independently and under time limits
- business understanding and knowledge of KPI and customer success criteria
- self-starter & self-motivated, proactive attitude
- strong interpersonal and communication skills to effectively deal with internal customers
- good sense for details
Employment agency entry number 47
this job offer is intended for people over 18 years of age
...