partner onboarding specialist with spanish, warszawa

warszawa, mazowieckie
job type
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job details

warszawa, mazowieckie
0-6 miesięcy

job type
job category
contract type
umowa o pracę
job time type
pełen etat
job system


ewelina czarnecka+48 501327680
reference number
/494/10/2018/EC - 54651
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job description

This position is responsible for activating new agents on company network through collaboration with key stakeholders, ensuring the appropriate controls have been performed on any new application in line with company policies and acting as the first line of quality assurance defense for Partner Onboarding. Additional responsibilities will include prioritization and escalation support when needed to ensure a timely, competitive and compliant onboarding process.

what we offer

  • possibility to develop
  • package of benefits
  • working in international, multicultural company

your tasks

  • Reviews incoming standard applications for completeness and accuracy, ensuring applications meet required quality standards, documents are current and local regulatory requirements are addressed so agents can begin transacting.
  • Follows through the onboarding application process from start until the Partners’ activation, ensuring all required approvals have been granted and agent’s application fulfilled company’s policies and procedures;
  • Effectively resolves any issues and communicates with Sales/ Partners or Functional Teams to drive the solution.
  • Escalates issues to appropriate stakeholders/departments across the organization to ensure correct and accurate information has been provided within an application.
  • Arranges for the all relevant current and future trainings (i.e. anti-money laundering, fraud prevention and product) to partners, as required;
  • Communicates with Sales and Partners to ensure trainings are completed in a timely manner.
  • Timely escalation of issues resulting from processing cases through appropriate escalation contacts; providing full overview and providing feedback to stakeholders on a regular basis.
  • Ensures that equipment/peripherals are shipped and supporting the setup of agents POE system.
  • Escalates technical issues related to Point of Sale (POS/POE) installation to TSC as required.
  • Keeps key stakeholders appraised on the progress of the onboarding process, issues threatening success or escalations in relation to key partners onboarding.
  • Cooperates directly with the agents via e-mail/phone in relation to assigned standard applications and resolves any application issues by partnering with them.

what we expect

  • Fluent English and Spanish.
  • Knowledge and proficiency with work flow and CRM systems, a plus.
  • Solid customer service orientation.
  • Ability to manage time appropriately, work efficiently and semi-independently within a team oriented environment.
  • Ability to conduct routine analysis/research; manage large amounts of data.
  • Solid detail orientation.
  • Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers effectively.
  • Ability to work with sensitive data with professionalism and confidentiality.
  • Solid knowledge of MS office applications (Word, Excel, etc.)

Agencja zatrudnienia – nr wpisu 47