service assurance manager, poznań

poznań, wielkopolskie
job type
apply now

job details

poznań, wielkopolskie

job type
job category
Customer Service & Call Center


natalia lachowicz+48 609537703
reference number
/260/08/2018/NL - 53297
apply now

job description

For our client, Europe’s leading independent provider of IT infrastructure services, we are currently looking for experienced, innovative and passionate people, interested in the position of service assurance manager.

Come and help us create new brand in Poznan! Apply!  

what we offer

We offer work in an international environment under highest standards in open and friendly organizational culture, career development opportunities and comprehensive salary. 

The new Poznan office, will focus on German and Eastern European languages, opening up opportunities for local talents. You will have the ability to implement the most appropriate technology from a wide range of leading vendors, manage their technology infrastructure on their behalf and a chance to build up new IT service center with us.

your tasks

  • review and assurance of service designs and solutions
  • risk profiling and mitigation of solutions
  • facilitate the delivery execs understanding of design challenges, requests of the operation and solution specific risks
  • presentation of solution to delivery exec for approval prior to client submission
  • responsible for the maintenance and ownership of commercial cost models
  • advising colleagues on service and commercial solutions
  • establishes productive relationships and networks at Senior Management level to build and maintain customer relationships
  • provide effective leadership in order to drive change successfully
  • negotiate with the various internal stakeholders within operations and sales to achieve a deliverable & commercially viable proposition

what we expect

  • multiple year experience in IT service delivery at a senior level
  • experience of working at a strategic level to enable the business to perform effectively
  • demonstrable experience in costing complex / transformation IT services involving datacentre, storage, helpdesk, hardware maintenance, deskside support, server and network management etc.
  • analytical thinking and risk awareness
  • strong commercial awareness with knowledge of commercial agreement production and negotiation
  • the ability to build strong relationships & communicate effectively at all levels
  • strong communication skills (written, verbal & presentation)
  • ability to balance, co-ordinate and translate the needs of multiple stakeholders
  • ability to multi-task and work to tight deadlines in pressure situations
  • willingness to travel / stay away from home, locating yourself to support the businesses’ success as required
  • manage workloads/time to achieve deadlines
  • ITIL Foundation
  • excellent negotiation skills
  • very good English and German is a must

Employment Agency - registry number 47