support analyst with italian and english, warszawa

warszawa, mazowieckie
job type
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job details

warszawa, mazowieckie
experience level
6-12 miesięcy

job type
job category
Retail & Wholesale
contract type
umowa o pracę
working time
pełen etat
work system


dominika kwaśniewska+48 605307704
reference number
/226/01/2019/DK - 56006
apply now

job description

Do you speak Italian and English? Are you looking for a job with languages? Would you like to work in an international company? Are you interested in a job in which you can develop yourself? Join to our Clients company well know international brand!

what we offer

  • full-time labour contract (3 months trial period )
  • working for the international company
  • the opportunity to become a part of team of professionals with lots of opportunity to grow
  • multicultural environment
  • competitive salary
  • good located office in Warsaw
  • salary up to 7000 gross

your tasks

  • receive and take ownership for all IT support needs coming in through various support channels, mainly in Italian and English,
  • analyse, prioritise, assign and/or solve all in-coming cases during the agreed lead time,
  • perform all daily tasks according to set processes, rules and guidelines,
  • be responsible for end user communication 
  • monitor all open support cases, escalate if necessary and keep the end user informed about the solving process,
  • share knowledge with colleagues, i.e. by using a common knowledge database

what we expect

  • Italian- fluent
  • English- good level
  • experience in a similar position will be an asset
  • customer service oriented with strong focus on customer satisfaction professional telephone & email etiquette
  • comprehensive understanding of IT technology and support systems 
  • ability to work independently 

Employment Agency - registry number 47