team leader with hungarian and english knowledge, warszawa

posted
location
warszawa, mazowieckie
job type
permanent
apply now

job details

posted
warszawa, mazowieckie
vacancies
1
experience level
12-24 miesiące

job type
permanent
job category
Customer Service & Call Center
contract type
umowa o pracę
working time
pełen etat
work system
równoważny

contact

patrycja barańska+48 693470346
reference number
/186/12/2018/PB - 55624
apply now

job description

Do you speak Hungarian? Are you looking for a job in which you could use your creativity and management skills? We are recruiting on the position of Customer Service Team Leader with hungarian language! 

what we offer

  • full-time labour contract (3 months trial period and then indefinite contract)
  • working for the international company
  • the opportunity to become a part of team of professionals with lots of opportunity to grow
  • multicultural environment
  • competitive salary
  • good located office in Warsaw

your tasks

  • provide advice and guidance on how to approach and address issues
  • works autonomously within established procedures and practices and is capable to suggest improvements and implement where appropriate
  • to be considered an expert in the order management process and support to other
  • plans and prioritizes work to meet commitments, manages and redistributes the workload of the team on a day to day basis as required to ensure all work is completed in time
  • actively guides team members to improve the understanding of common goals, procedures and processes
  • communicates with customers and manage internal accounts on a day-to-day basis, dealing with all enquiries and queries in a helpful, proactive and responsive manner
  • ensures that orders are processed accurately and efficiently and any queries are dealt with in a timely manner
  • ensures all documentation and records are accurate, easy to access and correct
  • work with the team to make recommendations and implement improvements to both our existing processes and for communication with customers and other department
  • manages complex situations and sometimes contradictory information, to effectively solve problems by using existing precedents or procedures


what we expect

  • English- fluent; Hungarian- min. good level
  • experience in team management
  • strong analytical skills, adept at problem solving and self -managing escalations
  • ability to build relationships with Customers and across the business


Employment Agency - registry number 47