technical support specialist - 2nd line, warszawa

Do you speak English?Are you available to work between 13:00-01:00? Would you like to work in an international company? Are you interested in a job in which you can develop yourself? Join to our Clients company well know international brand!

what we offer

• contract of employment
• benefit Multisport card for the Employee
• extended Luxmed private medical care package
• accident insurance
• opportunity to work in an international, multi-cultural environment
• ambitious role in a global company
• cooperation with an experienced team and an excellent working environment
• the package of trainings
• good located office in Warsaw

your tasks

• providing advanced level support of mindSHIFT products and services with more complex troubleshooting for workstation, server and network related issues, including but not limited to: Operating system functionality, Software installation and troubleshooting, VoIP configuration and support email configuration and support, Mobile Device Management, Disaster Recovery, Malware/virus detection and removal.
• perform systems administration for Windows Servers, Exchange servers and Desktop operating systems across multiple customers.
• monitor and troubleshoot client backups.
• workstation and peripheral diagnostics and support
• escalate customer issues through the proper channels.
• manage cases according to defined severities and case priorities
• maintain client security levels and confidentiality of information.
• clearly document support issues and all steps performed in the Customer Relationship Management ticketing system.
• monitor trends from reported client cases to isolate possible chronic issues for software, workstation, server or network infrastructure that indicate failing hardware or software corruption.
• update assigned clients' CRM Account Alerts for quick support information utilized by entire mindSHIFT Customer Care team members to support our clients.
• provide technical guidance to Tier I Technicians by assisting with customer issues or providing formal or informal training.

what we expect

• minimum of 3 years of experience working on a technical helpdesk or equivalent Network administration role in supporting large customer base of over 150 users
• minimum of 3 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment
• experience with Microsoft Exchange from Mailbox creation and permissions to Server troubleshooting, firewalls, such as Cisco, Juniper, Sonicwall and Watchguard
• experience with VMWare ESX hosts and vSphere Client for administration
• experience with remote solutions, such as Citrix, Terminal Server and VPN
• experience with Cisco and Broadsoft VOIP, Apple Hardware and MAC OS 

Agencja zatrudnienia – nr wpisu 47