job details posted 31.03.2021 warszawa, mazowieckie vacancies 1 experience level 12-24 miesiące job type permanent job category Customer Service & Call Center contract type umowa o pracę working time pełen etat work system podstawowy contact patrycja barańska+48 693470346 reference number /297/08/2020/PB - 65116 apply now send this job offer by e-mail print this job offer job description Do you speak English?Are you available to work between 13:00-01:00? Would you like to work in an international company? Are you interested in a job in which you can develop yourself? Join to our Clients company well know international brand!what we offercontract of employmentbenefit Multisport card for the Employeeextended Luxmed private medical care packageaccident insuranceopportunity to work in an international, multi-cultural environmentambitious role in a global companycooperation with an experienced team and an excellent working environmentthe package of trainingsgood located office in Warsawyour tasksproviding advanced level support of mindSHIFT products and services with more complex troubleshooting for workstation, server and network related issues, including but not limited to: Operating system functionality, Software installation and troubleshooting, VoIP configuration and support email configuration and support, Mobile Device Management, Disaster Recovery, Malware/virus detection and removal.perform systems administration for Windows Servers, Exchange servers and Desktop operating systems across multiple customers.monitor and troubleshoot client backups.workstation and peripheral diagnostics and supportescalate customer issues through the proper channels.manage cases according to defined severities and case prioritiesmaintain client security levels and confidentiality of information.clearly document support issues and all steps performed in the Customer Relationship Management ticketing system.monitor trends from reported client cases to isolate possible chronic issues for software, workstation, server or network infrastructure that indicate failing hardware or software corruption.update assigned clients' CRM Account Alerts for quick support information utilized by entire mindSHIFT Customer Care team members to support our clients.provide technical guidance to Tier I Technicians by assisting with customer issues or providing formal or informal training.what we expectminimum of 3 years of experience working on a technical helpdesk or equivalent Network administration role in supporting large customer base of over 150 usersminimum of 3 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipmentexperience with Microsoft Exchange from Mailbox creation and permissions to Server troubleshooting, firewalls, such as Cisco, Juniper, Sonicwall and Watchguardexperience with VMWare ESX hosts and vSphere Client for administrationexperience with remote solutions, such as Citrix, Terminal Server and VPNexperience with Cisco and Broadsoft VOIP, Apple Hardware and MAC OS Agencja zatrudnienia – nr wpisu 47 share Facebook LinkedIn Twitter