technical support specialist, poznań

poznań, wielkopolskie
job type
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job details

poznań, wielkopolskie
12-24 miesiące

job type
job category
contract type
umowa o pracę
job time type
pełen etat
job system


paulina śliwińska+48 695 951 779
reference number
/588/07/2018/PŚ - 53100
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job description

Looking for new opportunities? We have an offer for you! 

what we offer

  • contract of employment
  • private medical care
  • company car, laptop, mobile phone

your tasks

  • providing technical support on all company's truck vehicles range in the given markets
  • responding to technical inquiries received via ASIST System
  • ensuring that key service issues are well reported and escalated to the central quality department for inclusion in the Product Improvement process via ASIST System
  • providing technical support to the Service Zone Managers
  • collecting all dealer/customer product technical issues
  • visiting customers and dealers for evaluating technical issues
  • coordinating the activities with the other members of technical support specialist team, managing the scheduling of field visits, training, supporting other markets when necessary
  • ensuring that all of the important technical issues experienced in the markets have adequate evidence collected
  • ensuring that technical information flows freely between teams and that is consolidated on database or similar, to built a base for future knowledge
  • supporting market to ensure that durable equipment and tools are maintained in the best state of efficiency to guarantee best support to the dealer and a professional level of service

what we expect

  • strong technical background in automotive sector (preferable trucks)
  • experience in work within aftersales area in technical sector
  • fluent Polish and very good English (min. B2)
  • fair level of computer literacy and use of MS Office productivity tools (basic knowledge of Microsoft Excel, Word, PowerPoint)
  • good interpersonal skills, ability to work independently and as a part of a team
  • assertive, proactive
  • readiness for business trips (once in a while - mainly the area of western Poland)

Employment Agency - registry number 47