For our international client – a leading player in the chemical industry – we are looking for a qualified candidate for the position of Customer Service Representative with German.
What will your tasks involve?
- Serve as the main contact between customers, suppliers, and manufacturers, ensuring timely updates on transactions.
- Accurately enter and track sales and purchase orders in the ERP system from placement to delivery.
- Answer inquiries professionally and resolve customer problems efficiently.
- Monitor credit limits, manage payment collections, and conduct follow-ups when necessary.
- Oversee stock levels and logistics from suppliers to customers, collaborating with logistics partners and Product Managers.
- Collaborate with accounting, handle general administration and phones, and back up the customer service team as needed..
What we expect from you?
- Solid background in B2B Customer Service, Logistics, or Supply Chain Management, preferably involving import/export procedures.
- Experience within manufacturing or industrial sectors is highly desirable; however, candidates with strong corporate B2B customer support experience are also warmly encouraged to apply.
- Fluency in both German and English (minimum B2/C1 level) is required for seamless daily communication with international clients and stakeholders.
- Readiness for hybrid work in Kraków (2–3 days a week from the office after the onboarding period).
- Excellent communication skills to effectively interface with clients, suppliers, and internal teams, plus a strong problem-solving mindset.
- High attention to detail, strong accuracy in administrative duties, and the ability to manage multiple priorities in supply chain logistics.
What you can expect from us?
- An opportunity to work in an international, fast-growing company with a strong market position.
- Comprehensive private medical care package.
- Annual/performance-based company bonus program.
- Opportunity to participate in the company’s Employee Stock Purchase Plan (ESPP).
- A supportive team culture with opportunities for continuous learning and career development.
Employment agency entry number 47
this job offer is intended for people over 18 years of age
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