Join a new Customer Operations team!
At the moment we're helping our client, a large and rapidly growing organization, to create a new global structure, starting from Customer Service!
What you should know?
👉 Well... first of all, it is a well-known brand with a lot of positive opinions in the market.
👉 New team - new opportunities! In other words, you will be one of the first team members. You will have the chance to build the process from scratch and it is always a great opportunity for development and fast promotions.
👉 People - this is the most important value for the company. An empathetic and holistic approach to you and your clients will lead to great relationships that last for years!
👉 You don't need to have any previous experience if you have the following:
• a passion for people
• the ability to communicate and build long-term relationships
• the willingness to take on new challenges.
If you want to know more - read below and apply! Let's talk about it. 😊
what we offer
... you'll join a newly formed Customer Operations team with genuine career development possibilities in areas like customer service, marketing, sales, and industry-specific roles
you'll have a significant hand in building and shaping both the new team and its processes
our client offers a full-time employment contract (3-month probation period, followed by an indefinite contract)
after the onboarding, you'll be able to work in a hybrid model (2-3 days in the office per week)
modern office in Mokotów
attractive benefits package: healthcare program, lunch card, sports card, cafeteria platform, holiday co-financing, summer camp co-financing for children, Christmas gifts, free access to the Legimi platform, and many others
your tasks
active communication with business customers via phone and email in Italian (this is not a call center)
order management from registration, through coordination and planning of deliveries, to monitoring timely completion
resolving delivery-related issues – actively seeking solutions in case of delays or failures
professional complaint handling and customer support in resolving all inquiries.
business consulting – proposing alternative solutions and providing expert advice.
what we expect
previous experience in customer service or order management will be a significant asset
fluent Italian and communicative English language skills
you are distinguished by your initiative and ability to quickly adapt to changing situations
strong problem-solving skills and are eager to find effective solutions
customer-focused and committed to building long-term business relationships
excellent communication skills
you approach the customer service process holistically, understanding it from end to en
Employment agency entry number 47
this job offer is intended for people over 18 years of age
