We are looking for a person for the position of IT Deskside Support Engineer
what we offer- Work in an international environment
- Work in a stationary model
- Stable employment based on an employment contract
- Provide onsite & remote user support in a timely and accurate manner ensuring adherence to committed Service Level Agreements.
- Troubleshoot and resolve issues related to operating systems, software applications, and hardware for laptop computers, office network infrastructure, printers, video conferencing, etc.
- Set up computer workstations, including peripheral devices, and conduct necessary software installation.
- Perform preventive maintenance of computer hardware and software.
- Provide technical & end user support for all aspects of audio and visual in live meetings and events.
- Perform regular health checks of the meeting rooms, users’ desks, monitors, digital signage screens, printers.
- Actively working to ensure daily, weekly, monthly tasks that are due are completed accordingly and within the expected deadlines.
- Maintain stock and inventory of all IT assets such as laptops, monitors, mobile devices, keyboards & mouse’s, etc. Execute annual physical verification of IT assets and complete all related documentation and administration.
- Collaborate with the wide remote IT teams to ensure efficient operation of the organization's desktop computing environment.
- 2-4 years’ experience in desktop support and services with exposure to Infrastructure Environments. Knowledge of ITSM tools, ServiceNow, MS Dynamics, Jira or similar is useful.
- Very good knowledge of English
- Experience of Azure AD, Intune, AD Manager, Microsoft 365, Dynamics, SharePoint Admin& Exchange.
- Good knowledge of Microsoft Teams app and video conference technology.
- IT Degree Beneficial
- Useful Training and Certifications: ITIL, Ms Azure Fundamentals & DevOps, Agile Project
- Management, Soft Skills
Employment agency entry number 47
this job offer is intended for people over 18 years of age
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