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      • warszawa, mazowieckie
      • permanent
      • randstad polska
      Did you hear that we support a well-known company from the banking industry that has its own center of excellence in Warsaw? Currently we are looking for an expert who will work globally as Head of Centralized People Services. If you have got relevant experience in SSC secor, Operations background and proven leadership track record in an international context - please apply and give us a chance to know you better!what we offercontract of employmentcompetitive salary and attractive benefits packagebeing a key person in one of the biggest company’s projectschallenging work environmentyour tasksproviding leadership, planning, project coordination and management to run  a cost-effective organization while concurrently facilitating efficient  operations to meet current and future business needsensuring continuity and successful delivery of people services to employees  throughout the organization based on agreed SLAs, operational metrics and based on employee experience index survey supported by continuous  improvement initiativesactig as first line risk manager to ensure all services and operations are  compliant and potential risks are mitigated or closed in timeanalyzing and directing all function-related activities within the scope of CPS  globallyCPS lead for the GHR Change Management process building strong relationships with country People Services and Human  Resources teams to manage together the E2E delivery for employeesproviding overall prioritization of work assignments and management of CPS  team resources and their activitiespromoting proactive approaches to  solve business needs by increasing the degree of process and service  automation, using global systems, robotics and digitizationbuilding and maintaining a strong CPS team through effective recruiting, training,  coaching, team building and succession planningimproving further the procedures to ensure all employees, managers and  stakeholders are served and informed appropriately as defined in the SLA’ssupporting the HR unite programme by organizing the take over and delivery  of the run activities as outlined in the country specific scope of services supervising the work allocation across CPS locations, ensures a thorough BCP  process and manages operational risk and audit trails effectivelywhat we expectat least 12 years relevant work experience in an operational and/or service  center environment7 + years of leadership experience including leading a team based in  different international locations  good knowledge of HR solutions, service design and E2E process engineeringLean Six Sigma or OPEX experience is a plusexcellent spoken and written English languageunderstanding how to optimize work processesensuring accountability for self and othersability to build effective teamsmanages ambiguity and complexitydriving results and team engagementtech savvy Agencja zatrudnienia – nr wpisu 47
      Did you hear that we support a well-known company from the banking industry that has its own center of excellence in Warsaw? Currently we are looking for an expert who will work globally as Head of Centralized People Services. If you have got relevant experience in SSC secor, Operations background and proven leadership track record in an international context - please apply and give us a chance to know you better!what we offercontract of employmentcompetitive salary and attractive benefits packagebeing a key person in one of the biggest company’s projectschallenging work environmentyour tasksproviding leadership, planning, project coordination and management to run  a cost-effective organization while concurrently facilitating efficient  operations to meet current and future business needsensuring continuity and successful delivery of people services to employees  throughout the organization based on agreed SLAs, operational metrics and based on employee experience index survey supported by continuous  improvement initiativesactig as first line risk manager to ensure all services and operations are  compliant and potential risks are mitigated or closed in timeanalyzing and directing all function-related activities within the scope of CPS  globallyCPS lead for the GHR Change Management process building strong relationships with country People Services and Human  Resources teams to manage together the E2E delivery for employeesproviding overall prioritization of work assignments and management of CPS  team resources and their activitiespromoting proactive approaches to  solve business needs by increasing the degree of process and service  automation, using global systems, robotics and digitizationbuilding and maintaining a strong CPS team through effective recruiting, training,  coaching, team building and succession planningimproving further the procedures to ensure all employees, managers and  stakeholders are served and informed appropriately as defined in the SLA’ssupporting the HR unite programme by organizing the take over and delivery  of the run activities as outlined in the country specific scope of services supervising the work allocation across CPS locations, ensures a thorough BCP  process and manages operational risk and audit trails effectivelywhat we expectat least 12 years relevant work experience in an operational and/or service  center environment7 + years of leadership experience including leading a team based in  different international locations  good knowledge of HR solutions, service design and E2E process engineeringLean Six Sigma or OPEX experience is a plusexcellent spoken and written English languageunderstanding how to optimize work processesensuring accountability for self and othersability to build effective teamsmanages ambiguity and complexitydriving results and team engagementtech savvy Agencja zatrudnienia – nr wpisu 47
      • warszawa, mazowieckie
      • permanent
      • randstad polska
      The GCT EMEA Applications Data Custodian role integrates subject matter and industry expertise within a data governance domain. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization.what we offerAttractive salary and location (Warsaw)Work on the basis of B2B contract Opportunity to develop in an international environment in one of the greatest financial institutions worldwideWorking as part of a team of professionals with a vast knowledge of the financial environmentRemote work during the epidemic your tasksAs a partner with Data Stewards, must manage and keep up to date Data DictionariesData Custodians must coordinate with Business/Global Function Process Owners to maintain data in adherence with the retention guidelines.Data Custodians must facilitate safe, accurate and controlled sourcing, transport, access and storage of data at the application level.Data Stewards and Data Custodians must collaborate with Process Owners and Technology to fully execute required change management procedures.Data Custodians must execute and provide results for scorecards to the Data Quality Portal.Data Custodians must implement exception remediation in their application, as needed, in coordination with the Data Stewards.Data Custodians must implement and maintain Data Quality rules in their systems and confirm accuracy and availability of data for decision support, regulatory and financial reporting, and compliance monitoring.Business Process Owners, Data Stewards and Data Custodians must coordinate with Technology(GFTS/ICG/GCB) to create and implement the Data Lineage toolset within Citi’s environment, managing technical metadata in alignment and coordinating Data Lineage tasks and testing activities.Data Custodians together with Technology (GFTS/ICG/GCB) must deploy the Data Lineage tools for scanning data, establish connections and capture lineage using Data Lineage toolset while documenting data level lineage.Data Custodians, Data Stewards and Business Process Owners must review the changes to data ineage and communicate these changes to the applicable DGO and CDO.The Application Support Senior Analyst provides technical and business support for users of EMEA GCB Applications.Develop and maintain technical support documentation.Identifies ways to maximize the potential of the applications usedFormulates and defines scope and objectives for complex application enhancements and problem resolutionPartners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.Participate in application releases, from development, testing and deployment into production.Engages in post implementation analysis to ensure successful system design and functionality.Act as a liaison between users, interfacing internal technology groups and vendors.Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.Acts as advisor or coach to new or lower level analysts.Acts as SME to senior stakeholders and /or other team members.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding , its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.what we expect3-5 years experience in an Application Support role.Advanced execution capabilities and ability to adjust quickly to changes and re-prioritizationEffective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.Demonstrated analytical skillsIssue tracking and reporting using toolsKnowledge/ experience of problem Management Tools.Good all-round technical skillsEffectively share information with other support team members and with other technology teamsAbility to plan and organize workloadConsistently demonstrates clear and concise written and verbal communication skillsAbility to communicate appropriately to relevant stakeholdersBachelor’s/University degree or equivalent experience  Agencja zatrudnienia – nr wpisu 47
      The GCT EMEA Applications Data Custodian role integrates subject matter and industry expertise within a data governance domain. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization.what we offerAttractive salary and location (Warsaw)Work on the basis of B2B contract Opportunity to develop in an international environment in one of the greatest financial institutions worldwideWorking as part of a team of professionals with a vast knowledge of the financial environmentRemote work during the epidemic your tasksAs a partner with Data Stewards, must manage and keep up to date Data DictionariesData Custodians must coordinate with Business/Global Function Process Owners to maintain data in adherence with the retention guidelines.Data Custodians must facilitate safe, accurate and controlled sourcing, transport, access and storage of data at the application level.Data Stewards and Data Custodians must collaborate with Process Owners and Technology to fully execute required change management procedures.Data Custodians must execute and provide results for scorecards to the Data Quality Portal.Data Custodians must implement exception remediation in their application, as needed, in coordination with the Data Stewards.Data Custodians must implement and maintain Data Quality rules in their systems and confirm accuracy and availability of data for decision support, regulatory and financial reporting, and compliance monitoring.Business Process Owners, Data Stewards and Data Custodians must coordinate with Technology(GFTS/ICG/GCB) to create and implement the Data Lineage toolset within Citi’s environment, managing technical metadata in alignment and coordinating Data Lineage tasks and testing activities.Data Custodians together with Technology (GFTS/ICG/GCB) must deploy the Data Lineage tools for scanning data, establish connections and capture lineage using Data Lineage toolset while documenting data level lineage.Data Custodians, Data Stewards and Business Process Owners must review the changes to data ineage and communicate these changes to the applicable DGO and CDO.The Application Support Senior Analyst provides technical and business support for users of EMEA GCB Applications.Develop and maintain technical support documentation.Identifies ways to maximize the potential of the applications usedFormulates and defines scope and objectives for complex application enhancements and problem resolutionPartners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.Participate in application releases, from development, testing and deployment into production.Engages in post implementation analysis to ensure successful system design and functionality.Act as a liaison between users, interfacing internal technology groups and vendors.Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.Acts as advisor or coach to new or lower level analysts.Acts as SME to senior stakeholders and /or other team members.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding , its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.what we expect3-5 years experience in an Application Support role.Advanced execution capabilities and ability to adjust quickly to changes and re-prioritizationEffective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.Demonstrated analytical skillsIssue tracking and reporting using toolsKnowledge/ experience of problem Management Tools.Good all-round technical skillsEffectively share information with other support team members and with other technology teamsAbility to plan and organize workloadConsistently demonstrates clear and concise written and verbal communication skillsAbility to communicate appropriately to relevant stakeholdersBachelor’s/University degree or equivalent experience  Agencja zatrudnienia – nr wpisu 47

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