If you enjoy speaking German & English, you have proven experience in customer-facing positions, and you feel comfortable in the international environment, join a global healthcare company in Wrocław - APPLY!
what we offer- Great challenges in the transition process in the EMEA region with the business clients from DACH
- Opportunities to work with SAP, Salesforce, MS Office environment, and more
- The smooth recruitment process (1 stage) with a start date from October/November 2025
- Flexible hybrid working model (remotely with single visits in the office due to training/manager visit/important event)
- Business working hours (8:00-16:00) with an option of flexibility
- Benefits package including various options of private medical care, group insurance, and sports card
- Handles customer transactions related to order management, order status, inquiries, back orders, proofs of delivery, and other related policies and procedures
- Handles customers from multiple countries (depending on language skills) - with fluency in the local customer language - contact via defined channels
- Works proactively with Key Accounts to build customer intimacy, identify improvement initiatives, and maximize overall service performance.
- Review purchase order requirements to ensure compliance with company terms and conditions
- Conducts service process analysis and drives cycle time and OTIF improvements
- Work closely with internal teams from Sales & Marketing, Supply Chain, Complaint Handling, and other support functions to proactively manage customer requirements
- Liaise with the business on customer relationship management via Salesforce functionalities
- Preparation of reports, analyses, summaries, and qualitative indicators
- Provide reports to assigned business team to enable end-to-end process visibility
- Identify opportunities to improve data quality & reduce cycle time
what we expect
- Proven experience of 2-3 years onward in customer-facing roles
- Good knowledge of German, speaking and writing (B2 level onward)
- Good knowledge of English, speaking and writing (B2 level onward)
- Proven experience with SAP/Salesforce is desirable, but not a must-have
- Availability to join a company in October/November/December 2025
Bachelor's degree or higher from an accredited university
Employment agency entry number 47
this job offer is intended for people over 18 years of age
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