Invitation to a Career Transformation: Building Regional Capabilities in Poznan
We are seeking Qualified Specialists to join newly established, strategic teams in Poznan. In partnership with a global industry leader, we are building a completely new, high-impact operational structure designed to exert a crucial influence on the company's international operations. We are offering more than a role; this is a unique opportunity to be at the vanguard of significant organizational change.
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Successful candidates will serve as an integral component in the transition and establishment of critical processes being relocated from other regions. You will join a newly formed, dynamic team from its inception, actively contributing to the development of its organizational culture.
If you are driven by complex challenges and possess the ambition to deliver a tangible, global impact, this is your definitive opportunity to define your career trajectory within a truly world-class organization.
Are you prepared to contribute to this legacy of change? We encourage you to apply and become part of this strategic transformation.
what we offer
stable employment - employment based on a permanent employment contract
hybrid model - enjoy flexibility with 3 days remote work and 2 days in the office
flexible schedule - choose your start time between 7:00 AM and 10:00 AM (8 working hours + 30 min paid break)
attractive financials - competitive salary, plus a performance-based semi-annual bonus
real growth potential - dynamic career development and vast opportunities within our newly established company structures.
benefits package - Private Medical Care, Life Insurance, Sports Card, Lunch Vouchers, co-financing for external trainings/course and more
your tasks
B2B customer support - acting as the first point of contact for our business customers, providing professional telephone communication
order management - registration of orders, coordination, and planning of deliveries
issue resolution - efficiently handling all customer complaints and inquiries
business consultation - supporting customers by suggesting alternatives and providing product advice
internal cooperation - collaborating closely with other departments to effectively resolve reported issues
what we expect
min. 1 year of experience in B2B Customer Service (order management / claims / contact center)
fluent in English at B2/C1 level
proficiency at C1 level in one or more of: Portuguese / Spanish / Hungarian / Czech / Polish / Russian
customer focus and proven ability to build long-term relationships
excellent communication skills and problem-solving mindset
experience with SAP or Salesforce systems (highly welcome)
Employment agency entry number 47
this job offer is intended for people over 18 years of age
