summary

poznań, wielkopolskie
permanent
pełen etat

specialism
customer service
reference number
46434203

job details

For our Client, we are now looking for a Customer Service Team Leader to join a newly formed team. This is a unique opportunity to work in a dynamic, international environment where you will have a real impact on shaping and optimizing customer service processes.
...

If you have the experience in the similar role, speak English & Italian on a very good level, and want to have a real impact on the company's operational success, apply now! what we offer

stable employment: employment based on a permanent employment contract,
hybrid model: 3 days remote work and 2 days in the office in Poznań (after onboarding period),
competitive salary, plus a performance-based bonus,
real growth potential - dynamic career development and vast opportunities within our newly established company structures,
benefits package - private medical care, life insurance, sports card, lunch vouchers, co-financing for external trainings/course and more.

your tasks

team leadership: steering and developing a high-performing Customer Service team, ensuring peak operational excellence and quality standards,
strategic standards: crafting and deploying world-class customer service frameworks to elevate the client experience,
critical resolution: serving as the final escalation point for complex, high-priority customer issues, ensuring swift and effective resolution,
O2C Excellence: orchestrating the end-to-end Order-to-Cash process and troubleshooting systemic bottlenecks.
digital transformation: partnering with Centers of Excellence and IT to drive system enhancements and lead digital innovation initiatives,
knowledge governance: championing process standardization by maintaining rigorous SOPs, playbooks, and a robust knowledge base,
continuous improvement: leveraging KPI and SLA analytics to identify performance gaps and spearhead Lean/Continuous Improvement projects,
voice of the customer: transforming raw customer feedback and recurring issues into actionable strategic solutions,
cross-functional advocacy: representing Customer Service in regional forums to align operations with global sales objectives.

what we expect

bachelor's or Master's degree (Higher Education),
min. 3-5 years of experience in a similar position in customer service or order management,
proven experience in effectively leading, motivating, and developing a team
experience in SSC,
fluent English & Italian (minimum C1 level),
working knowledge of ERP systems (e.g., SAP), CRM (e.g., Salesforce), and tools such as Freshdesk,
excellent analytical and problem-solving skills,
exceptional communication and interpersonal skills.

Agencja zatrudnienia – nr wpisu 47

ta oferta pracy przeznaczona jest dla osób powyżej 18 roku życia

If you have the experience in the similar role, speak English & Italian on a very good level, and want to have a real impact on the company's operational success, apply now! what we offer

stable employment: employment based on a permanent employment contract,
hybrid model: 3 days remote work and 2 days in the office in Poznań (after onboarding period),
competitive salary, plus a performance-based bonus,
real growth potential - dynamic career development and vast opportunities within our newly established company structures,
benefits package - private medical care, life insurance, sports card, lunch vouchers, co-financing for external trainings/course and more.

your tasks

team leadership: steering and developing a high-performing Customer Service team, ensuring peak operational excellence and quality standards,
strategic standards: crafting and deploying world-class customer service frameworks to elevate the client experience,
critical resolution: serving as the final escalation point for complex, high-priority customer issues, ensuring swift and effective resolution,
O2C Excellence: orchestrating the end-to-end Order-to-Cash process and troubleshooting systemic bottlenecks.
digital transformation: partnering with Centers of Excellence and IT to drive system enhancements and lead digital innovation initiatives,
knowledge governance: championing process standardization by maintaining rigorous SOPs, playbooks, and a robust knowledge base,
continuous improvement: leveraging KPI and SLA analytics to identify performance gaps and spearhead Lean/Continuous Improvement projects,
voice of the customer: transforming raw customer feedback and recurring issues into actionable strategic solutions,
cross-functional advocacy: representing Customer Service in regional forums to align operations with global sales objectives.

what we expect

bachelor's or Master's degree (Higher Education),
min. 3-5 years of experience in a similar position in customer service or order management,
proven experience in effectively leading, motivating, and developing a team
experience in SSC,
fluent English & Italian (minimum C1 level),
working knowledge of ERP systems (e.g., SAP), CRM (e.g., Salesforce), and tools such as Freshdesk,
excellent analytical and problem-solving skills,
exceptional communication and interpersonal skills.

Agencja zatrudnienia – nr wpisu 47

ta oferta pracy przeznaczona jest dla osób powyżej 18 roku życia

experience
powyżej 24 miesięcy

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paulina tworek

+48 667 100 675

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