Ready to step into a pivotal IT role where your expertise ensures the seamless continuity of our global business operations? Join our international team to become the ultimate expert in application performance, leveraging your ITIL knowledge and customer focus to manage strategic relationships with stakeholders and key vendors worldwide.
what we offer- work in an international and well-known tobacco company
- benefit system (OK system, Medical package)
- funding for the canteen - 250 PLN monthly
- flexible working hours
- temporary contract, with possibility of extention
- hybrid work (office in Cracow, Czyżyny)
- responsible for managing the day-to-day operations of essential/non-essential services to ensure the support performance and application availability delivered as per Service Level Agreements
- establish problem management process, coordinate with relevant parties to facilitate Root Cause Analysis, implement preventive measure and permanent solution
- maintain regular engagement and close relationship with business stakeholders and Vendor delivering the applications
- ensure the adherence to company IT Policy Framework and IT Control executed regularly and in timely manner
- collaborate with vendor to remediate any Risks or Vulnerabilities in the services
- ensure proper Incident management
- change Management process are followed and the key document of the services continuously maintained
- minimum 2/3 years of experience in IT
- knowledge in IT Service Management (ITIL) and tool i.e. Service-Now, other tools like Jira
- good coordination and communication skills (oral & written), team player, able to collaborate with colleagues from different locations or cultures
- strong customer focus, able to build close relationship with stakeholder at all levels of the organization
- knowing security aspects needed to own the service would be a plus
- fluent in spoken and written English
- able to learn on the fly, analytical mindset, proactively seek for information and build the knowledge
Employment agency entry number 47
this job offer is intended for people over 18 years of age
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