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      • warszawa, mazowieckie
      • permanent
      • randstad polska
      For one of our clients, the largest company in the consumer research sector in retail and FMCG market, we are currently looking for a Customer Service Consultant with French and EnglishThe Person employed as customer service consultant  advises, suggests and discusses solutions with the internal and external clients in terms of offered products and is not involved with sales activities.If you have had your first professional experience in customer service and you know French and English at a minimum level of B2, we invite you to apply for this offer!what we offerOpportunity to gain professional experience in a company that is a market leaderA chance to get to know the FMCG / Retail market inside out - not only at the national but also international levelStable employment based on a contract of employment, and all the necessary working toolsMedicover private medical care, co-financing for the Multisport card,A series of training courses and opportunities to raise your own professional competencesA clear path of developmentAdditional day offOpportunity to participate in CSR projects organized by the companyWork in home office mode, and ultimately work in hybrid mode - the company's office is located near the Dworzec Gdański metro stationyour tasksResponsibility for business contacts with customers and with internal teams in terms such as: delivery delays, data changes, data quality issues, execution, etc.Taking care of customer inquiries and transferring them to internal orders to appropriately dedicated teamsResponsibility for the efficiency of the databases, including optimalizations and suggestions from customersPresentations fot the customers of the complete production process,Taking care of remote communication with the client (phone/hangouts, e-mail).what we expectVery good command of English and French - both spoken and written is a must,Bachelor degree in Economics, Marketing, Computer Science or other related fieldsMinimum 1 years of previous experience in customer service/ administration/ complaints Ability to work in a cross functional environment and also with demanding clients, Highly developed communication skills (especially in remote communication), both spoken and written,Good negotiation and influencing skills will be a strong asset Computer skills - especially MS Excel and Power Point Agencja zatrudnienia – nr wpisu 47
      For one of our clients, the largest company in the consumer research sector in retail and FMCG market, we are currently looking for a Customer Service Consultant with French and EnglishThe Person employed as customer service consultant  advises, suggests and discusses solutions with the internal and external clients in terms of offered products and is not involved with sales activities.If you have had your first professional experience in customer service and you know French and English at a minimum level of B2, we invite you to apply for this offer!what we offerOpportunity to gain professional experience in a company that is a market leaderA chance to get to know the FMCG / Retail market inside out - not only at the national but also international levelStable employment based on a contract of employment, and all the necessary working toolsMedicover private medical care, co-financing for the Multisport card,A series of training courses and opportunities to raise your own professional competencesA clear path of developmentAdditional day offOpportunity to participate in CSR projects organized by the companyWork in home office mode, and ultimately work in hybrid mode - the company's office is located near the Dworzec Gdański metro stationyour tasksResponsibility for business contacts with customers and with internal teams in terms such as: delivery delays, data changes, data quality issues, execution, etc.Taking care of customer inquiries and transferring them to internal orders to appropriately dedicated teamsResponsibility for the efficiency of the databases, including optimalizations and suggestions from customersPresentations fot the customers of the complete production process,Taking care of remote communication with the client (phone/hangouts, e-mail).what we expectVery good command of English and French - both spoken and written is a must,Bachelor degree in Economics, Marketing, Computer Science or other related fieldsMinimum 1 years of previous experience in customer service/ administration/ complaints Ability to work in a cross functional environment and also with demanding clients, Highly developed communication skills (especially in remote communication), both spoken and written,Good negotiation and influencing skills will be a strong asset Computer skills - especially MS Excel and Power Point Agencja zatrudnienia – nr wpisu 47
      • warszawa, mazowieckie
      • permanent
      • randstad polska
      For one of our clients, the largest company in the consumer research sector in retail and FMCG market, we are currently looking for a junior data processing specialist.The person employed in this position will be responsible for working on comprehensive database development projects.If you have had your first professional experience / student projects related to working on large databases, you know English at a minimum level of B2 and would like to gain the first professional experience in a company that is a market leader, we invite you to apply, this offer is just for you!what we offerOpportunity to gain first professional experience in a company that is a market leaderA chance to get to know the FMCG / Retail market inside out - not only at the national but also international levelStable employment based on a contract of employment, and all the necessary working toolsMedicover private medical care, co-financing for the Multisport card,A series of training courses and opportunities to raise your own professional competencesA clear path of developmentAdditional day offOpportunity to participate in CSR projects organized by the companyWork in home office mode, and ultimately work in hybrid mode - the company's office is located near the Dworzec Gdański metro stationyour tasksConducting processes leading to the creation of a database in accordance with customer requirements. The processes include the selection and validation of data, products, and checking their correctness in internal applications that do not require programming skills;Responsibility for daily operationsCoding new products and characteristics - both newly introduced or re-introducedResponsibility for archiving and managing product catalogs, and working with data such as: product lists, barcode lists, etc.Quality assurance of provided dataCustomer service supportResponding to customer inquiries that we cooperate with other departments of the company, responding to changes, responding to problems, etc.what we expectVery good command of English - it will be used in everyday work Computer skills - especially MS ExcelHigher education IT, statistics, or other realted to technical educationHighly developed communication skillsAccuracy in performing assigned tasksKnowledge of Visual Fox Pro or SQL would be an advantageWell-developed analytical skills and problem-solving skillsAgencja zatrudnienia – nr wpisu 47
      For one of our clients, the largest company in the consumer research sector in retail and FMCG market, we are currently looking for a junior data processing specialist.The person employed in this position will be responsible for working on comprehensive database development projects.If you have had your first professional experience / student projects related to working on large databases, you know English at a minimum level of B2 and would like to gain the first professional experience in a company that is a market leader, we invite you to apply, this offer is just for you!what we offerOpportunity to gain first professional experience in a company that is a market leaderA chance to get to know the FMCG / Retail market inside out - not only at the national but also international levelStable employment based on a contract of employment, and all the necessary working toolsMedicover private medical care, co-financing for the Multisport card,A series of training courses and opportunities to raise your own professional competencesA clear path of developmentAdditional day offOpportunity to participate in CSR projects organized by the companyWork in home office mode, and ultimately work in hybrid mode - the company's office is located near the Dworzec Gdański metro stationyour tasksConducting processes leading to the creation of a database in accordance with customer requirements. The processes include the selection and validation of data, products, and checking their correctness in internal applications that do not require programming skills;Responsibility for daily operationsCoding new products and characteristics - both newly introduced or re-introducedResponsibility for archiving and managing product catalogs, and working with data such as: product lists, barcode lists, etc.Quality assurance of provided dataCustomer service supportResponding to customer inquiries that we cooperate with other departments of the company, responding to changes, responding to problems, etc.what we expectVery good command of English - it will be used in everyday work Computer skills - especially MS ExcelHigher education IT, statistics, or other realted to technical educationHighly developed communication skillsAccuracy in performing assigned tasksKnowledge of Visual Fox Pro or SQL would be an advantageWell-developed analytical skills and problem-solving skillsAgencja zatrudnienia – nr wpisu 47
      • poznań, wielkopolskie
      • permanent
      • PLN0 - PLN5,000 miesięcznie
      • randstad polska
      Do you speak French and English? Apply and become a customer service specialist for a major global leader of designer fashion and lifestyle accessories!what we offer100% remote workattractive salary (5000 pln gross per month)system of flexible benefits (including, e.g. medical package, MultiSport card, cinema tickets, online shops, local partners)multi-lingual working environmentyour tasksproviding a premium brand experience and service to eCommerce customersassisting customers with purchasing products, order enquiries and after sales enquiries via phone, chat and e-mailparticipating in product promotion campaignscommunicating key consumer feedback to Team Leaders within the Customer Experience Teamwhat we expectadvanced French + English skills (B2 level or above)high school diploma or equivalentcustomer service experience (retail, shared services background preferred)good knowledge of the Microsoft Office tools (Outlook, etc.), Social Media and the InternetSAP/ERP knowledge would be an advantage, but not essentialAgencja zatrudnienia – nr wpisu 47
      Do you speak French and English? Apply and become a customer service specialist for a major global leader of designer fashion and lifestyle accessories!what we offer100% remote workattractive salary (5000 pln gross per month)system of flexible benefits (including, e.g. medical package, MultiSport card, cinema tickets, online shops, local partners)multi-lingual working environmentyour tasksproviding a premium brand experience and service to eCommerce customersassisting customers with purchasing products, order enquiries and after sales enquiries via phone, chat and e-mailparticipating in product promotion campaignscommunicating key consumer feedback to Team Leaders within the Customer Experience Teamwhat we expectadvanced French + English skills (B2 level or above)high school diploma or equivalentcustomer service experience (retail, shared services background preferred)good knowledge of the Microsoft Office tools (Outlook, etc.), Social Media and the InternetSAP/ERP knowledge would be an advantage, but not essentialAgencja zatrudnienia – nr wpisu 47
      • poznań, wielkopolskie
      • permanent
      • PLN0 - PLN5,400 miesięcznie
      • randstad polska
      Do you speak German and English? Apply and become a customer service specialist for a major global leader of designer fashion and lifestyle accessories!what we offer100% remote workattractive salary (5400 pln gross per month)system of flexible benefits (including, e.g. medical package, MultiSport card, cinema tickets, online shops, local partners)multi-lingual working environmentyour tasksproviding a premium brand experience and service to eCommerce customersassisting customers with purchasing products, order enquiries and after sales enquiries via phone, chat and e-mailparticipating in product promotion campaignscommunicating key consumer feedback to Team Leaders within the Customer Experience Teamwhat we expectadvanced English + German skills (B2 level or above)high school diploma or equivalentcustomer service experience (retail, shared services background preferred)good knowledge of the Microsoft Office tools (Outlook, etc.), Social Media and the InternetSAP/ERP knowledge would be an advantage, but not essentialAgencja zatrudnienia – nr wpisu 47
      Do you speak German and English? Apply and become a customer service specialist for a major global leader of designer fashion and lifestyle accessories!what we offer100% remote workattractive salary (5400 pln gross per month)system of flexible benefits (including, e.g. medical package, MultiSport card, cinema tickets, online shops, local partners)multi-lingual working environmentyour tasksproviding a premium brand experience and service to eCommerce customersassisting customers with purchasing products, order enquiries and after sales enquiries via phone, chat and e-mailparticipating in product promotion campaignscommunicating key consumer feedback to Team Leaders within the Customer Experience Teamwhat we expectadvanced English + German skills (B2 level or above)high school diploma or equivalentcustomer service experience (retail, shared services background preferred)good knowledge of the Microsoft Office tools (Outlook, etc.), Social Media and the InternetSAP/ERP knowledge would be an advantage, but not essentialAgencja zatrudnienia – nr wpisu 47
      • poznań, wielkopolskie
      • permanent
      • PLN0 - PLN6,000 miesięcznie
      • randstad polska
      Do you speak Dutch and English? Apply and become a customer service specialist for a major global leader of designer fashion and lifestyle accessories!what we offer100% remote workattractive salary (6000 pln gross per month)system of flexible benefits (including, e.g. medical package, MultiSport card, cinema tickets, online shops, local partners)multi-lingual working environmentyour tasksproviding a premium brand experience and service to eCommerce customersassisting customers with purchasing products, order enquiries and after sales enquiries via phone, chat and e-mailparticipating in product promotion campaignscommunicating key consumer feedback to Team Leaders within the Customer Experience Teamwhat we expectadvanced Dutch + German skills (B2 level or above)high school diploma or equivalentcustomer service experience (retail, shared services background preferred)good knowledge of the Microsoft Office tools (Outlook, etc.), Social Media and the InternetSAP/ERP knowledge would be an advantage, but not essentialAgencja zatrudnienia – nr wpisu 47
      Do you speak Dutch and English? Apply and become a customer service specialist for a major global leader of designer fashion and lifestyle accessories!what we offer100% remote workattractive salary (6000 pln gross per month)system of flexible benefits (including, e.g. medical package, MultiSport card, cinema tickets, online shops, local partners)multi-lingual working environmentyour tasksproviding a premium brand experience and service to eCommerce customersassisting customers with purchasing products, order enquiries and after sales enquiries via phone, chat and e-mailparticipating in product promotion campaignscommunicating key consumer feedback to Team Leaders within the Customer Experience Teamwhat we expectadvanced Dutch + German skills (B2 level or above)high school diploma or equivalentcustomer service experience (retail, shared services background preferred)good knowledge of the Microsoft Office tools (Outlook, etc.), Social Media and the InternetSAP/ERP knowledge would be an advantage, but not essentialAgencja zatrudnienia – nr wpisu 47
      • warszawa, mazowieckie
      • permanent
      • randstad polska
      Curently for one of our cients we are looking for an E-commerce Manager to create, drive and execute marketing projects and programs in the Central and Eastern Europe (CEE) and Middle East and Africa (MEA) regions and support the sales and marketing execution plans created by local and regional Digital Store Leads, Category and Merchandising teams. Ensure that the online store content is relevant, the customer journey is optimized, and the traffic is increasing to drive revenue growth. The role is to support and coordinate - with high quality on all activities related to the strategic plan. The role reports directly to the Digital Store Lead for CEE-MEA. The ideal candidate is agile and collaborative with experience in managing and executing digital marketing and ecommerce initiatives for devices, software, and subscription services.The position requires a self-starter who can proactively work within an ambiguous and fast-paced environment, demonstrating problem solving skills and the ability to effectively communicate with varied audiences.what we offer·      A culture of growth and development with a training budget. ·      We work remotely.·      12 month contract of employment.·      Opportunity to work in an international, multi-cultural environment.·      Ambitious role in a global company.·      Flexible working conditions.your tasksSales & Promotional Calendar Management• Create, manage, and coordinate marketing calendars for the CEE region: Build promotional plans and calendar overviews aligned with key beats, market dynamics and demand as well as products supply and lifecycle (price discounts, value-adds, cross sell, upsell, upgrade offers etc.)• Partner with Category Buyers/Planners/Site Merchandiser/Production to execute promotions and campaigns.Demand Generation• Work in collaboration with stakeholders on the Demand Generation team to grow and optimize traffic to store.• Support assets review and localization.• Audit campaigns and report bugs through appropriate channels and tools.• Partner and align with Affiliate IMT on promotional calendar and go-to-market.• Maximize referrals to Store from O&O sites through partnership and alignment with O&O stakeholders• Partner with CMO and PR teams to develop specific campaigns (digital and social), partnerships, PR integration of Store and specific tactics.• Drive the local emailing program: build the calendar, create the emailing content, optimize performance of the tactic by running analysis.Products, Service, and Programs Launch Management:• Support product launches deployment and coordinate go-to-market activities.• Ensure best in class products content/messaging and customer journey flow in coordination with Merchandizing team to drive higher conversion rate and average order value.• Ensure optimal customer experience to grow the Net Promoter Score and satisfaction through all available levers (optimization of product pages and buying tips, development of customers Ratings & Reviews, site search tool optimization, identification, and corrections of errors.• Partner with CSS teams to understand and deliver geo voice of customers insights.Site Content• Optimize customer journey.• Coordinate A/B testing together with merchandising team.• Coordinate content update and prioritization with Merchandising team.• Coordinate end to end execution of marketing activities in accordance with centralized Store categorymanagement, demand generation, e-mail, and social marketing teams.• Review localization of all assets.Competitor Analysis• Provide weekly benchmarks of Managed Retail pricing and offers; and associated Stores competerecommendations.• Provide ad-hoc benchmark of Managed Retail merchandising and demand generation activities; and associated Stores compete recommendations.• Provide ad-hoc benchmark of key competitors (pricing, offers, demand generation, merchandising) andassociated recommendations for Store.Analytics & Reporting:• Store performance tracking using Adobe Analytics.• Execute weekly core KPIs analysis on key product categories and product launches (Traffic, conversion, AOV).• Provide performance reports including insights and recommendations for: offers, products and campaignsperformance as needed.• Provide weekly/monthly/quarterly revenue/units performance against targets and forecasts.• Participate in activities post-mortem delivery.what we expect• Minimum 3 years of relevant e-commerce experience and a can-do attitude as this role requires a self-starterwho can manage the responsibility of supporting our business across multiple markets and geographies.• Fluent English and Polish required. Additional languages beneficial.• Strong organizational and analytical skills with experience in digital marketing/ecommerce strongly preferred.• Experience in highly collaborative environment and strong in managing and executing digital campaigns. A selfstarterwho can proactively work within a retail-paced environment, demonstrating problem solving skills and theability to effectively communicate with varied audiences and share from own learnings.• Experience in centralised, multi-country digital marketing environment will be beneficial.• Passionate about customers, customer experiences, ecommerce.Agencja zatrudnienia – nr wpisu 47
      Curently for one of our cients we are looking for an E-commerce Manager to create, drive and execute marketing projects and programs in the Central and Eastern Europe (CEE) and Middle East and Africa (MEA) regions and support the sales and marketing execution plans created by local and regional Digital Store Leads, Category and Merchandising teams. Ensure that the online store content is relevant, the customer journey is optimized, and the traffic is increasing to drive revenue growth. The role is to support and coordinate - with high quality on all activities related to the strategic plan. The role reports directly to the Digital Store Lead for CEE-MEA. The ideal candidate is agile and collaborative with experience in managing and executing digital marketing and ecommerce initiatives for devices, software, and subscription services.The position requires a self-starter who can proactively work within an ambiguous and fast-paced environment, demonstrating problem solving skills and the ability to effectively communicate with varied audiences.what we offer·      A culture of growth and development with a training budget. ·      We work remotely.·      12 month contract of employment.·      Opportunity to work in an international, multi-cultural environment.·      Ambitious role in a global company.·      Flexible working conditions.your tasksSales & Promotional Calendar Management• Create, manage, and coordinate marketing calendars for the CEE region: Build promotional plans and calendar overviews aligned with key beats, market dynamics and demand as well as products supply and lifecycle (price discounts, value-adds, cross sell, upsell, upgrade offers etc.)• Partner with Category Buyers/Planners/Site Merchandiser/Production to execute promotions and campaigns.Demand Generation• Work in collaboration with stakeholders on the Demand Generation team to grow and optimize traffic to store.• Support assets review and localization.• Audit campaigns and report bugs through appropriate channels and tools.• Partner and align with Affiliate IMT on promotional calendar and go-to-market.• Maximize referrals to Store from O&O sites through partnership and alignment with O&O stakeholders• Partner with CMO and PR teams to develop specific campaigns (digital and social), partnerships, PR integration of Store and specific tactics.• Drive the local emailing program: build the calendar, create the emailing content, optimize performance of the tactic by running analysis.Products, Service, and Programs Launch Management:• Support product launches deployment and coordinate go-to-market activities.• Ensure best in class products content/messaging and customer journey flow in coordination with Merchandizing team to drive higher conversion rate and average order value.• Ensure optimal customer experience to grow the Net Promoter Score and satisfaction through all available levers (optimization of product pages and buying tips, development of customers Ratings & Reviews, site search tool optimization, identification, and corrections of errors.• Partner with CSS teams to understand and deliver geo voice of customers insights.Site Content• Optimize customer journey.• Coordinate A/B testing together with merchandising team.• Coordinate content update and prioritization with Merchandising team.• Coordinate end to end execution of marketing activities in accordance with centralized Store categorymanagement, demand generation, e-mail, and social marketing teams.• Review localization of all assets.Competitor Analysis• Provide weekly benchmarks of Managed Retail pricing and offers; and associated Stores competerecommendations.• Provide ad-hoc benchmark of Managed Retail merchandising and demand generation activities; and associated Stores compete recommendations.• Provide ad-hoc benchmark of key competitors (pricing, offers, demand generation, merchandising) andassociated recommendations for Store.Analytics & Reporting:• Store performance tracking using Adobe Analytics.• Execute weekly core KPIs analysis on key product categories and product launches (Traffic, conversion, AOV).• Provide performance reports including insights and recommendations for: offers, products and campaignsperformance as needed.• Provide weekly/monthly/quarterly revenue/units performance against targets and forecasts.• Participate in activities post-mortem delivery.what we expect• Minimum 3 years of relevant e-commerce experience and a can-do attitude as this role requires a self-starterwho can manage the responsibility of supporting our business across multiple markets and geographies.• Fluent English and Polish required. Additional languages beneficial.• Strong organizational and analytical skills with experience in digital marketing/ecommerce strongly preferred.• Experience in highly collaborative environment and strong in managing and executing digital campaigns. A selfstarterwho can proactively work within a retail-paced environment, demonstrating problem solving skills and theability to effectively communicate with varied audiences and share from own learnings.• Experience in centralised, multi-country digital marketing environment will be beneficial.• Passionate about customers, customer experiences, ecommerce.Agencja zatrudnienia – nr wpisu 47

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