Are you passionate about Salesforce Service Cloud and ready to take full ownership of a global solution? Our client is seeking a hands-on, strategic Solution Owner to lead the deployment, development, and continuous improvement of their Salesforce-based Case Management system across multiple international Customer Support Centers. If you thrive in a cross-functional, global environment and want to shape future support processes at scale — this is your opportunity.
what we offer- Opportunity to work on a global-scale solution in an international environment.
- Collaboration with experienced professionals and experts in their fields.
- Competitive benefits package including private healthcare and life insurance.
- Access to Multisport program for you and your family.
- Hybrid working model with flexible arrangements.
- Convenient office location near public transport.
- Co-financed parking options.
- Take part in the initial rollout of the Salesforce Case Management platform to regional Customer Support Centers (CSCs) and business partners, ensuring effective implementation in line with deployment goals.
- Work in close partnership with local and central teams, process owners, IT, and project stakeholders to gather business requirements and support global fit-gap analysis.
- Progressively take full ownership of the Case Management solution, shaping the long-term roadmap and target model.
- Manage and prioritize the development pipeline, including user stories and feature enhancements, in cooperation with internal business and technical teams.
- Contribute to alignment workshops and discussions aimed at standardizing case handling processes across various support levels.
- Promote best practices to ensure global consistency and scalability, while addressing regional needs in a harmonized manner.
- Assess proposed enhancements to ensure they deliver business value, meet user needs, and align with technical standards prior to rollout.
- Support all phases of the deployment lifecycle including testing, training, documentation, and change management activities.
- Monitor the system after go-live and lead improvement initiatives based on end-user feedback and business priorities.
- Act as the primary contact person for case management-related topics.
- Encourage adoption of the tool across regions and facilitate knowledge sharing between teams.
- Ensure integration and alignment of the case management solution with related digital initiatives and broader service processes.
- Drive the continuous evolution and development of the platform beyond the initial rollout phases.
- University degree (Bachelor’s or Master’s) in Information Technology, Computer Science, Business, Economics or related field — or equivalent through relevant professional experience.
- At least 3 years of hands-on experience with Salesforce Service Cloud.
- Proven background in designing and implementing business processes.
- Familiarity with Agile methodologies and development practices.
- Prior involvement in change or transformation projects.
- Previous exposure to customer service environments is a plus.
- Excellent command of English, both spoken and written.
- Strong understanding of Salesforce Service Cloud architecture.
- Ability to translate business needs into functional and technical solutions.
- Analytical mindset and willingness to take a hands-on approach.
- Excellent interpersonal and stakeholder management skills.
- Basic knowledge of project management principles.
- Detail-oriented, results-driven, and proactive.
- Comfortable working in cross-cultural, distributed teams.
- Enthusiastic about process improvement and digital innovation.
- Readiness to travel when required.
Employment agency entry number 47
this job offer is intended for people over 18 years of age
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