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5 jobs found in Poznań, Wielkopolskie

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    • poznań, wielkopolskie
    • permanent
    • randstad polska
    If you want to work for a leading independent provider of IT infrastructure services - this offer is for you!Work with 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation.what we offercontract of employment100% remote workatractive salaryinternational work environmentsystem of flexible benefitsmulti-lingual working environmentwork from Monday till Friday between 8 am - 6 pmyour tasksleading major incidents (> high impact) and problems as well as complex changes.cross-technology or cross-service end-to-end fault analysis using his personal network (systematic qualification and resolution of incidents, problems and MIMs with the involvement of the end user, the specialist departments, the manufacturer or other providers, compiling and leading temporary task forces)optimization and automation of business cases with many dependencies (greater than 2) to other services or "shift-left" to upstream support units (simplification, partial automation, description, transfer and training)produce customer-ready documentation (concepts, presentations, flowcharts, architectures, analysis results, action plans, decision templates, risks)creating training material and delivering trainingcommunicating and acting from the perspective of your counterpart. (UHDs, THD, end users, colleagues, team leaders, 3rd line, 3rd party providers in the context of ticket processing; provider control at the customer, manufacturer; management contact in general)has an active team-building effect through appreciative interaction, constructive feedback, knowledge and experience transfer, as well as quality control, role model effectactive familiarization with new technologies and processes (knowledge of several technologies)creation of automation scripts or toolssupporting solution architects in the creation of IT solutions within the scope of presales projectstechnical assessment of riskscreation of decision templatesoperating administrative processes according to guidelines (e.g. ITSM, CMDB, CATS, Skill-DB, travel expenses, leave, trainingwhat we expectcompleted training as an IT specialist or comparable experienceconfident use of the German language, both written and spokenEnglish language level B1 "Intermediate"acquisition of vendor certifications depending on customer or vendor requirements (e.g. CCNA for network teams, MSCA for MS teams, LPIC for data centers)complete knowledge, secure application and further development of the main processes (ITIL and operational processes)knowledge and practical application in a commercially available scripting language (e.g. Powershell, VBS, AutoIT, CMD, Java)Agencja zatrudnienia – nr wpisu 47
    If you want to work for a leading independent provider of IT infrastructure services - this offer is for you!Work with 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation.what we offercontract of employment100% remote workatractive salaryinternational work environmentsystem of flexible benefitsmulti-lingual working environmentwork from Monday till Friday between 8 am - 6 pmyour tasksleading major incidents (> high impact) and problems as well as complex changes.cross-technology or cross-service end-to-end fault analysis using his personal network (systematic qualification and resolution of incidents, problems and MIMs with the involvement of the end user, the specialist departments, the manufacturer or other providers, compiling and leading temporary task forces)optimization and automation of business cases with many dependencies (greater than 2) to other services or "shift-left" to upstream support units (simplification, partial automation, description, transfer and training)produce customer-ready documentation (concepts, presentations, flowcharts, architectures, analysis results, action plans, decision templates, risks)creating training material and delivering trainingcommunicating and acting from the perspective of your counterpart. (UHDs, THD, end users, colleagues, team leaders, 3rd line, 3rd party providers in the context of ticket processing; provider control at the customer, manufacturer; management contact in general)has an active team-building effect through appreciative interaction, constructive feedback, knowledge and experience transfer, as well as quality control, role model effectactive familiarization with new technologies and processes (knowledge of several technologies)creation of automation scripts or toolssupporting solution architects in the creation of IT solutions within the scope of presales projectstechnical assessment of riskscreation of decision templatesoperating administrative processes according to guidelines (e.g. ITSM, CMDB, CATS, Skill-DB, travel expenses, leave, trainingwhat we expectcompleted training as an IT specialist or comparable experienceconfident use of the German language, both written and spokenEnglish language level B1 "Intermediate"acquisition of vendor certifications depending on customer or vendor requirements (e.g. CCNA for network teams, MSCA for MS teams, LPIC for data centers)complete knowledge, secure application and further development of the main processes (ITIL and operational processes)knowledge and practical application in a commercially available scripting language (e.g. Powershell, VBS, AutoIT, CMD, Java)Agencja zatrudnienia – nr wpisu 47
    • poznań, wielkopolskie
    • permanent
    • randstad polska
    For our client, we are now looking for 1st Line Support Service Desk Agents. If you have English language skills do not hesitate and apply!We have the option to work 100% remotely!what we offerthe option to work 100% remotelywork from Monday till Friday between 9 am - 5.30 pmattractive salarycontract of employmentsystem of flexible benefits (including, e.g. medical package, MultiSport card, cinema tickets, online shops, local partners)multi-lingual working environmentyour tasksprovide 1st line technical support; answering support queries via phone and email, or other communication solutions (Eg. Chat, self-service Portal)provide high level professional IT services in an efficient mannermaintain a quality business relationship with all customersmake effective use of procedural, informational, and technical documentationshare knowledge with other team members as appropriatecontinuously monitor outstanding calls or tickets and ensure that provision is made incase of your absencewhat we expectIT Service Desk experience, good technical troubleshooting skills, the experience in using tickets logging systems - nice to haveUniversity-level educationfluent English and Polishexcellent customer service skillsexcellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levelsstrong knowledge of Microsoft-based operating systems and peripherals - such as desktop and network printers/copiersexperience with using and troubleshooting Microsoft Outlook within a network environment (permissions, calendar sharing, delegation)experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel, and MS PowerPoint – at least to version of Office 2010good understanding of PC hardware set-up and configurationgood personal organizational skills and good attention to detailability to empathize with customersability to effectively gauge the urgency of an incident/requestability to build effective working relationships at all levelsexcellent problem-solving skillsability to apply creativity to resolving incidents/requestsAgencja zatrudnienia – nr wpisu 47
    For our client, we are now looking for 1st Line Support Service Desk Agents. If you have English language skills do not hesitate and apply!We have the option to work 100% remotely!what we offerthe option to work 100% remotelywork from Monday till Friday between 9 am - 5.30 pmattractive salarycontract of employmentsystem of flexible benefits (including, e.g. medical package, MultiSport card, cinema tickets, online shops, local partners)multi-lingual working environmentyour tasksprovide 1st line technical support; answering support queries via phone and email, or other communication solutions (Eg. Chat, self-service Portal)provide high level professional IT services in an efficient mannermaintain a quality business relationship with all customersmake effective use of procedural, informational, and technical documentationshare knowledge with other team members as appropriatecontinuously monitor outstanding calls or tickets and ensure that provision is made incase of your absencewhat we expectIT Service Desk experience, good technical troubleshooting skills, the experience in using tickets logging systems - nice to haveUniversity-level educationfluent English and Polishexcellent customer service skillsexcellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levelsstrong knowledge of Microsoft-based operating systems and peripherals - such as desktop and network printers/copiersexperience with using and troubleshooting Microsoft Outlook within a network environment (permissions, calendar sharing, delegation)experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel, and MS PowerPoint – at least to version of Office 2010good understanding of PC hardware set-up and configurationgood personal organizational skills and good attention to detailability to empathize with customersability to effectively gauge the urgency of an incident/requestability to build effective working relationships at all levelsexcellent problem-solving skillsability to apply creativity to resolving incidents/requestsAgencja zatrudnienia – nr wpisu 47
    • poznań, wielkopolskie
    • permanent
    • randstad polska
    As Service Desk Analyst you'll have direct contact with customers on daily basis. If you would like to develop in an international environment and your command of Spanish and English is proficient, apply for this offer.what we offerfully remote work5400 gross + up to 5% of annual bonusbenefit package: private medical care, life insurance, sharing the costs of sports and cultural activities, meal passesemployee referral programcharity initiativesyour tasksbeing the first point of contact for our global customers - in fact, you are the face of the Service Desktroubleshooting technical/functional issueslog Incidents / Requests and maintain ownershiputilize our Knowledgebase, policies and processes to find solutionschallenge the status quo and help us constantly improvewhat we expectexcellent verbal, written and analytical skills in English and Spanish (B2 or above)desire to WOW the customerenjoy working in a team environmentpro-active and accountableinterest to learn and maintain/enhance knowledgeAgencja zatrudnienia – nr wpisu 47
    As Service Desk Analyst you'll have direct contact with customers on daily basis. If you would like to develop in an international environment and your command of Spanish and English is proficient, apply for this offer.what we offerfully remote work5400 gross + up to 5% of annual bonusbenefit package: private medical care, life insurance, sharing the costs of sports and cultural activities, meal passesemployee referral programcharity initiativesyour tasksbeing the first point of contact for our global customers - in fact, you are the face of the Service Desktroubleshooting technical/functional issueslog Incidents / Requests and maintain ownershiputilize our Knowledgebase, policies and processes to find solutionschallenge the status quo and help us constantly improvewhat we expectexcellent verbal, written and analytical skills in English and Spanish (B2 or above)desire to WOW the customerenjoy working in a team environmentpro-active and accountableinterest to learn and maintain/enhance knowledgeAgencja zatrudnienia – nr wpisu 47
    • poznań, wielkopolskie
    • permanent
    • randstad polska
    Do you speak German and English? Would you like to develop yourself in an international environment? If so, apply for our offer!what we offersharing the costs of sports activitiesprivate medical carelife insuranceremote workmeal passessharing the costs of tickets to the movies, theateremployee referral programcharity initiativesannual bonus schemeyour tasksbeing the first point of contact for our global customers, in fact you are the face of the Service Desktroubleshooting technical/functional issueslog Incidents / Requests and maintain ownershiputilize our Knowledgebase, policies and processes to find solutionschallenge the status quo and help us to constantly improvewhat we expectexcellent verbal, written and analytical skills in English and German/Italiandesire to WOW the customerenjoy working in a team environmentpro-active and accountableinterest to learn, and maintain/enhance knowledgeAgencja zatrudnienia – nr wpisu 47
    Do you speak German and English? Would you like to develop yourself in an international environment? If so, apply for our offer!what we offersharing the costs of sports activitiesprivate medical carelife insuranceremote workmeal passessharing the costs of tickets to the movies, theateremployee referral programcharity initiativesannual bonus schemeyour tasksbeing the first point of contact for our global customers, in fact you are the face of the Service Desktroubleshooting technical/functional issueslog Incidents / Requests and maintain ownershiputilize our Knowledgebase, policies and processes to find solutionschallenge the status quo and help us to constantly improvewhat we expectexcellent verbal, written and analytical skills in English and German/Italiandesire to WOW the customerenjoy working in a team environmentpro-active and accountableinterest to learn, and maintain/enhance knowledgeAgencja zatrudnienia – nr wpisu 47
    • poznań, wielkopolskie
    • permanent
    • randstad polska
    If you want to work for a leading independent provider of IT infrastructure services - this offer is for you!Work with 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation.what we offercontract of employment100% remote workatractive salaryinternational work environmentsystem of flexible benefitsmulti-lingual working environmentwork from Monday till Friday between 8 am - 6 pmyour taskschange processing in the Owner role - mainly in the complexity "Complex" (see DEFINITION COMPLEXITY CHANGE.xlsx).technology or cross-service solution responsibility for design, implementation and fault clearanceresponsible for implementation of project requirements (concepts, BHBs, setup and handover of systems and services)technical leadership of smaller groups (up to 5 people)interface to UHDs, end users and 2nd line, 3rd party provider, manufacturer, provider control customer, business contact person at customer siteleading major incidents (> high impact) and problems as well as complex changes.cross-technology or cross-service end-to-end fault analysis using his personal network (systematic qualification and resolution of incidents, problems and MIMs with the involvement of the end user, the specialist departments, the manufacturer or other providers, compiling and leading temporary task forces)optimization and automation of business cases with many dependencies (greater than 2) to other services or "shift-left" to upstream support units (simplification, partial automation, description, transfer and training)produce customer-ready documentation (concepts, presentations, flowcharts, architectures, analysis results, action plans, decision templates, risks)creating training material and delivering trainingcommunicating and acting from the perspective of your counterpart. (UHDs, THD, end users, colleagues, team leaders, 3rd line, 3rd party providers in the context of ticket processing; provider control at the customer, manufacturer; management contact in general)has an active team-building effect through appreciative interaction, constructive feedback, knowledge and experience transfer, as well as quality control, role model effectactive familiarization with new technologies and processes (knowledge of several technologies)creation of automation scripts or toolssupporting solution architects in the creation of IT solutions within the scope of presales projectstechnical assessment of riskscreation of decision templatesoperating administrative processes according to guidelines (e.g. ITSM, CMDB, CATS, Skill-DB, travel expenses, leave, training)what we expectcompleted training as an IT specialist or comparable experience (3 years) or 2-3 years of professional experience in the 3rd line in the job title below (GOF Regular System Engineer) or in a comparable role.confident use of the German language, both written and spokenenglish language level B1 "Intermediate" (Common European Framework of Reference for Languages)foreign languages - depending on customer requirementsacquisition of vendor certifications depending on customer or vendor requirements (e.g. CCNA for network teams, MSCA for MS teams, LPIC for data centers)complete knowledge, secure application and further development of the main processes (ITIL and operational processes)knowledge and practical application in a commercially available scripting language (e.g. Powershell, VBS, AutoIT, CMD, Java)solution orientation and general helpfulness towards customers, colleagues, providers.ability to reflect and willingness to continuously develop, organize oneself and third partiesability to work conscientiously, commitment and resilienceability to build and maintain a personal network across organizations and with decision-makers at the client's sitemanaging major incidents (> high impact) and problems as well as complex changescross-technology or cross-service failure analysis using his personal networkcreating customer-ready documentation (concepts, presentations, flowcharts, architectures, analysis results, action plans, decision templates, risk assessments)optimization and automation of business cases with many dependencies (greater than 2) to other services or "shift-left" to upstream support units (simplification, partial automation, description, handover and training)creation of automation scripts or toolsAgencja zatrudnienia – nr wpisu 47
    If you want to work for a leading independent provider of IT infrastructure services - this offer is for you!Work with 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation.what we offercontract of employment100% remote workatractive salaryinternational work environmentsystem of flexible benefitsmulti-lingual working environmentwork from Monday till Friday between 8 am - 6 pmyour taskschange processing in the Owner role - mainly in the complexity "Complex" (see DEFINITION COMPLEXITY CHANGE.xlsx).technology or cross-service solution responsibility for design, implementation and fault clearanceresponsible for implementation of project requirements (concepts, BHBs, setup and handover of systems and services)technical leadership of smaller groups (up to 5 people)interface to UHDs, end users and 2nd line, 3rd party provider, manufacturer, provider control customer, business contact person at customer siteleading major incidents (> high impact) and problems as well as complex changes.cross-technology or cross-service end-to-end fault analysis using his personal network (systematic qualification and resolution of incidents, problems and MIMs with the involvement of the end user, the specialist departments, the manufacturer or other providers, compiling and leading temporary task forces)optimization and automation of business cases with many dependencies (greater than 2) to other services or "shift-left" to upstream support units (simplification, partial automation, description, transfer and training)produce customer-ready documentation (concepts, presentations, flowcharts, architectures, analysis results, action plans, decision templates, risks)creating training material and delivering trainingcommunicating and acting from the perspective of your counterpart. (UHDs, THD, end users, colleagues, team leaders, 3rd line, 3rd party providers in the context of ticket processing; provider control at the customer, manufacturer; management contact in general)has an active team-building effect through appreciative interaction, constructive feedback, knowledge and experience transfer, as well as quality control, role model effectactive familiarization with new technologies and processes (knowledge of several technologies)creation of automation scripts or toolssupporting solution architects in the creation of IT solutions within the scope of presales projectstechnical assessment of riskscreation of decision templatesoperating administrative processes according to guidelines (e.g. ITSM, CMDB, CATS, Skill-DB, travel expenses, leave, training)what we expectcompleted training as an IT specialist or comparable experience (3 years) or 2-3 years of professional experience in the 3rd line in the job title below (GOF Regular System Engineer) or in a comparable role.confident use of the German language, both written and spokenenglish language level B1 "Intermediate" (Common European Framework of Reference for Languages)foreign languages - depending on customer requirementsacquisition of vendor certifications depending on customer or vendor requirements (e.g. CCNA for network teams, MSCA for MS teams, LPIC for data centers)complete knowledge, secure application and further development of the main processes (ITIL and operational processes)knowledge and practical application in a commercially available scripting language (e.g. Powershell, VBS, AutoIT, CMD, Java)solution orientation and general helpfulness towards customers, colleagues, providers.ability to reflect and willingness to continuously develop, organize oneself and third partiesability to work conscientiously, commitment and resilienceability to build and maintain a personal network across organizations and with decision-makers at the client's sitemanaging major incidents (> high impact) and problems as well as complex changescross-technology or cross-service failure analysis using his personal networkcreating customer-ready documentation (concepts, presentations, flowcharts, architectures, analysis results, action plans, decision templates, risk assessments)optimization and automation of business cases with many dependencies (greater than 2) to other services or "shift-left" to upstream support units (simplification, partial automation, description, handover and training)creation of automation scripts or toolsAgencja zatrudnienia – nr wpisu 47

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